At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
Leidos is seeking a User Support – Helpdesk Technician to provide end user support for the infrastructure and remediation contractors at the Portsmouth site (Piketon, Ohio). The User Support – Helpdesk Technician performs as part of a dedicated and customer-focused IT team to ensure that all end user needs are met. The position provides a range of IT services, including various Tier I and II support services to end users, Windows workstation engineering and maintenance, managed print services, managed portable telecommunication services, IT Service Management (ITSM), Help Desk support services, and others.
The ideal candidate will be responsible for providing direct user support for standard desktop utilities and business applications. Will serve as a help desk contact for the site IT services and will demonstrate a personal commitment to safety and quality.
Performs day-to-day IT maintenance and operational activities including desktop and server support.
Informs IT service administrators of problems to be resolved and coordinates the resolution between the service administrator and the functional users.
Maintains related documentation and technical information.
Provides break-fix support of existing/new hardware, software, and system initiatives directly to end-users.
Documents issues and progress in service management system.
Identifies, researches, and resolves technical problems for users, IT staff, and operational specialists.
Escalates more complex problems to more senior technicians and higher tiered support (hardware and software technologists).
Deployment and retrieval of devices to end users, including a brief tutorial to familiarize the user with the device.
Assesses user needs through remote utilities. Recommends hardware and software to end users.
Familiar with standard concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Accomplishes all tasks as appropriately assigned or requested.
Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance at an L level.
Requires a high school diploma or equivalent and at least 2 years of relevant experience.
Knowledge of PC and desktop hardware; experience in a Windows environment provisioning, deploying, troubleshooting and resolving any hardware, software or other technical issues.
Knowledge in Microsoft Windows platforms.
Strong, demonstrated customer service orientation.
Proven analytical and problem-solving abilities to mitigate end user down time.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Able to lift/move up to 10lbs.
Related industry-recognized certifications such as CompTIA A+.
Come grow your future with Leidos!
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
Driven by our talented workforce, the Integrated Missions Operation builds trust through an array of energy-related IT, environmental science and engineering solutions to meet our customers’ needs.
Pay Range:Pay Range $29,900.00 - $46,000.00 - $62,100.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.