Deskside Technician

Description

Job Description:

We are looking for a Deskside Technician!!

Leidos is seeking qualified, creative, and customer-focused technical and non-technical personnel to provide operations support for the Nuclear Regulatory Commission (NRC), located in Rockville, MD. 

Candidate selected will be the primary point of contact and will be responsible for providing GLINDA EUCS operational desk-side support tasks and activities for following: Break/Fix, Moves, the Win10 Hardware Refresh of every device across the NRC.

Routine Duties Will Include:

• Provide technical and non-technical support providing break/fix support to Win7 devices and deploying Windows10 desktop and laptop devices to NRC end users.
• Be familiar in conducting non-disruptive desk-side support for Win7 and Windows 10 configured hardware devices for every NRC end users using a specified break/fix and deployment process.
• Use knowledge of MS Office Suite, Remedy, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with Remedy will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change.
• Have excellent analytical and organizational skills.
• Be comfortable with communicating with end users and providing status to Leidos and NRC representatives and able to take and execute direction on a tight schedule.
• Some travel may be required depending on the site supported.

Primary Responsibilities:

• Desk-side support for any user where a ticket has been created and assigned as dispatched from the CSC. Support occasional walk-up support as needed.
• Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include: (Install OS, Rename Computer, Join Domain, Install Software as per onboarding form).
• Break/Fix support for end-user computer devices.
• Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device.
• Install specialty software which is not packaged in SCCM (software installed in small quantities).
• Order parts to repair hardware, with approval leadership.
• PIN PIV Resets utilizing security solutions.
• Wipe and sanitize retrieved device for final disposition.
• Update all required Remedy ticket, CMDB, and any other system information in an accurate, consistent, and timely manner.
• Provide IT move support to users from one location to another.
• Other deskside services related tasks as assigned.

You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.  In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.  This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients. 

Please note: One needs to work onsite in Rockville, MD. Hybrid work eligible with managers approval.

Required Qualifications:

• HS diploma and 3 years experience.
• Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 OR Windows 7 Image to end users, including a brief tutorial to familiarize the user with the device.
• Experience using and loading a Windows 10 and Windows 7 created image.
• Experience migrating information from a Windows 7 device to a Windows 10 device.
• Excellent customer communication skills.
• Experience using the Remedy 8 and 9 driven ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk.
• Break/Fix support for end-user computer devices.
• Knowledge in peripheral (i.e. printers; external HD’s; etc.) installation and connectivity to deployed devices.
• Must be able to obtain an NRC Public Trust Security Clearance prior to start (may take anywhere between 1-3 months). 
• Due to contract requirements, U.S. Citizenship OR U.S. Permanent Residence is required. 

Preferred Qualifications: 

• Excellent communication skills.
• Ability to work quickly, accurately, and efficiently under tight deadlines.
• Must be highly organized, proactive, and collaborative.
• Ability to work independently and as part of a team and be flexible and agile to meet quick turnarounds and hard deadlines.
• Knowledge with other tools and techniques specific to this service area to efficiently conduct the transition of current data, information, and knowledge.

Leidos is growing!  Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.