More About the Role:
This unique ITSM opportunity provides a challenging role on a high-visibility DoD program through engineering support to the Navy Marine Corps Intranet (NMCI), the largest information technology (IT) network in the world. Leidos is seeking an IT Service Management (ITSM) Process Manager to support efforts for the Service Management, Integration, and Transport (SMIT) contract. For this program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
The candidate will be responsible for processes, procedures, and oversight to optimize the services delivered by SMIT. In this role, the candidate will be responsible for performing ongoing analysis, and trending and forecasting of service delivery to optimize operational performance and efficiency.
What You'll Get to Do:
•Develop, design and optimize end-to-end processes to support Availability Management.
•Specify service availability metrics, measurement tools, leading key performance indicators (KPIs) and associated thresholds.
•Analyze service availability metrics and KPI trends to forecast service availability and recommend improvements to optimize performance and efficiency.
•Perform risk assessment of proposed engineering changes to estimate impacts to service availability.
•Perform analysis to develop engineering and business process change recommendations to maximize performance.
•Establish and maintain transparent and respectful working relationships with leadership by site, team members, and Leidos representatives.
•Collaborate and coordinate with external customers, management, subcontractors, vendors, and other disciplines.
You'll Bring These Qualifications:
•Bachelors’ Degree and 12-15 years of prior relevant experience or Master's with 10-13 years.
•Must be a U.S. Citizen with a Secret clearance.
•Working knowledge of network infrastructure, network security, voice and video services, and print services.
•Demonstrated experience in availability, capacity, and/or reliability engineering design and analysis.
•Understanding of key ITSM processes including Availability Management, Capacity Management, Event Management, Incident Management, and Continual Service Improvement.
•Technical leadership experience.
•Must have directly demonstrated expertise in developing and analyzing complex metrics reports.
•Must be able to work collaboratively in a team environment.
•Must be able to work independently to develop innovative approaches and optimizations.
•Create a culture which drives continuously improved service delivery.
•Strong written and verbal communication skills to collaborate with customer representatives, domain experts, and other stakeholders.
•Ability to work well with people from many different disciplines with varying degrees of technical experience.
•Travel may be required (post COVID).
These Qualifications Would be Nice to Have:
•Master’s degree in Systems Engineering, Statistics or Electrical Engineering.
•Modeling and simulation experience.
•Experience in reliability engineering.
•Defense industry experience.
•ITIL v3 certification(s).
•ITIL 4 certification(s).
•IAT Level II certification.
Pay Range:Pay Range $113,100.00 - $174,000.00 - $234,900.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.