Operations Manager

Description

Job Description:

Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. 

The Defense Group of Leidos has an opening for a highly experienced Operations Manager for the Army Mission Partners (AMP) division. The AMP division is responsible for performance of enterprise IT programs for Army and its agencies, including development and execution of the new business pipeline. This is a direct billable position and will support the full lifecycle contract, including supporting the bid and proposal, program startup and transition, and ongoing execution.

The Operations Manager will provide enterprise IT services for a critical Army program, and ensures proper performance of tasks necessary to ensure the most efficient and effective execution of the contract.

Primary Responsibilities

• The Operations Manager shall be responsible for the delivery of IT service and projects from engineering to operations and shall be the service owner for all end-user and customer-facing IT services and solutions, and shall ensure end-to-end delivery of services based on Government-approved ITSM processes consistent with industry best practices.

• The Operations Manager shall lead the analysis, planning and implementation of ITSM initiatives in support of customer operations and ensure its alignment with industry best practices and ITIL approaches.

• The Operations Manager shall identify IT operational requirements, provide day-to-day leadership and quality control, and provide expertise on best practices to continually improve the program implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule.

• The Operations Manager serves as the patch and device configuration lead, ensuring that all customer-supported devices and systems are configured and have installed, the latest patches to meet all cybersecurity and operational requirements

• Provide a flexible enterprise IT environment that can meet changing strategic goals and priorities as well as demands for capacity and new capabilities that support the customer mission.

• Provide the expertise, best practices, and agility to meet the constant changes and evolution of the enterprise IT environment.

• Maintain working partnerships at all levels of the organization (i.e., strategic, tactical, and operational) to cohesively design, implement, and maintain networks, systems, applications, and technology within the enterprise.

• Work with all parts of customer org., including other third-party contractors, to integrate and improve all aspects of the IT infrastructure.

• Maintain awareness and transparency on Service Level Agreements (SLAs) and performance measurements within the task.

• The Operations Manager shall utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas, as well as write and review technical documents

Basic Qualifications

• Bachelor’s degree and 8+ years’ relevant experience or a Master’s degree and 6+ years’ relevant experience. Additional relevant experience will be considered in lieu of a Bachelors degree.

• ITIL® V3 Expert Level Certification or ITIL V4 equivalent or ability to obtain certification

• Possesses a current DoD 8570 IAM level I Certification or ability to obtain certification

• Must have an active DoD Secret security clearance.

• 5+ years of experience in managing Enterprise IT operations, including implementation of ITIL best practices.

• Possess excellent interpersonal and communication skills;

• Ability to work well with people from many different disciplines with varying degrees of technical experience

• Excellent verbal and written communication skills.

• Ability to multi-task and work in a dynamic, fast-pace environment.

• Demonstrated ability to participate in cross-functional planning, coordination, and task execution

Preferred Qualifications

• 5+ years of experience managing the device configuration and patch management for an enterprise operation.

• 5+ years of experience managing service desk teams supporting the program requirement

• 5+ years of experience in communicating with Government personnel, including agency executives.

• 5+ years of experience providing performance-based customer service support against multiple performance metrics in the Federal Marketplace.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

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Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.