Configuration Management Specialist

Description

Job Description:

The Homeland Security Solutions Operation within Leidos is seeking Configuration Management Specialists with strong change management and process improvement skills to support a complex program to provide Agile development and operations and maintenance for critical systems on a mission-critical program supporting the Passenger Systems Program Directorate (PSPD) Interface and Support Processes division within Customs and Border Protection (CBP). PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing travelers at the ports of entry (POEs) into the United States.

In this hands on position, you will work collaboratively with multiple agile product teams and CBP stakeholders to help ensure the successful deployment of features developed by the agile product teams. In addition, you will work closely with the agile product teams and CBP stakeholders to identify process improvements to streamline the production deployment process. This position requires coordination of full CM coverage across PSPD applications through internal and external Release Deployments from inception to completion. This encompasses following the PSPD CM processes that include the following roles & responsibilities.

Primary Responsibilities:

• Work with CBP to facilitate changes through the governance process to ensure the successful deployment of features to the production environment.

• Interface with software developers, analysts, and other project team members using Agile SCRUM methodology.

• Coordinate with CBP and product teams to identify areas within the change management process for possible process improvement.

• Submission of initial and updated Change Requests (CR) from the application teams using the Jira application

• Detailed documentation with project artifacts including required approvals and concurrences using Confluence

• Implementation of successful internal and external deployments

• Knowledge of ServiceNow (SNOW) for external CRs 

• Ensure project teams follow the CBP PSPD CM guidelines

• Good communication skills to present multiple CR projects at the Engineering Review Board (ERB) and Office of Information and Technology Change Control Board (OIT CCB) gate meetings for approvals to implement into Production, Education and Disaster Recovery environments

• Introduce best practices and innovations to help streamline CM processes towards quality and highly maintainable documentation that drive customer satisfaction and compliance

• Monitor QA testing progress to ensure releases meet documented quality standards

• Support CM process, guidelines, metrics, and tracking of artifacts

• Coordinate and schedule the approved environment activity with all parties

• Be responsible for the integration of automated builds and build artifacts in collaboration with the test department

• Manage the build servers and version control systems

• Apply, progress and track changes through Service now (SNOW) and Project Portfolio Management (PPM), the code promotion/install process, into various platform quality assurance, volume test, and production Oracle instances

• Coordination and planning to help define and implement Release Management policies and governance

• Work with the development and support teams to track and document changes for each release

• Effectively manage release communications with internal and external stakeholders

• Review Releases for operational readiness

• Facilitate post deployment validation process and monitor releases to ensure successful implementation of releases

• Execute Release Closure Policy for deployments/releases

• Provide coordination and guidance for release related questions and issues

Basic Qualifications:

• Bachelor’s degree in Computer Science, Engineering or other closely related field with a minimum of 4 years of relevant experience or 2 years of relevant experience with Master’s degree; OR 4 years of experience in lieu of degree

• Applicants must be a US Citizen with ability to obtain a CBP BI public trust clearance prior to start.

• 4+ years of experience working with clients to facilitate software changes through governance processes

• Experience working with clients to streamline governance processes

• Experience with agile development methodologies

• Experience using the following tools: Atlassian Suite (Jira, Confluence)

Preferred Qualifications:

• Active CBP BI

• Experience with CBP PSPD

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

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Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.