Description
Job Description:
The contractor shall provide customer support for incoming customer inquiries. Requirements include, but are not limited to:
- Provide positive, well-communicated response and closure of all customer inquiries. Only refer inquiries when the answer cannot be delivered by Customer Support.
- Direct all incoming documentation to the appropriate person or database within 2 business days of receipt.
- Experience working with JPAS/DISS and or Scattered Castles
- Deliver priority messages based on urgency.
- Capture details of all actions in shared log or within the appropriate PeopleSoft security modules.
- Return all phone messages within 1 business day of receipt.
- Coordinate customer support activities across all Personnel Security Branches as customer inquiries are received to deliver the applicable answers.
- Create and deliver reports and applicable procedure updates on or before the suspense date and with 100% accuracy when requested by C/SISP.
- Staff the Customer Support Center during the hours of 0700-1630 local time, with at least one staff member on duty at all times.
Basic Qualifications:
- Bachelor’s degree and minimum 7 years of prior relevant experience
- TS/SCI Clearance with CI Poly
Preferred Qualifications
- A background in providing customer support. Experience with Personnel Security is a plus.
This position has a target range for compensation of 75,000 - 85,000. This is a firm fixed price contract and does not allow for negotiations outside of this target range
Pay Range:
Pay Range $50,700.00 - $78,000.00 - $105,300.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
