Lead Technical Service Engineer
Permanent role – Based at Schiphol Airport
Do you enjoy hands-on and remote problem solving on complex, critical electromechanical systems?
Are you a Technical Engineer ready to lead a team of engineers/technicians in the service and maintenance of Leidos’ security and detection systems across the Netherlands?
As the Lead Technical Service Engineer for Leidos in the Netherlands, you will provide effective and efficient technical and customer support for our fully integrated security and detection systems used in aviation, ports, borders, and critical infrastructure. You’ll lead a team of engineers/technicians and been an escalation point for service providers.
You’re a problem solver- able to find solutions where others can’t. You can diagnose issues with complex electro-mechanical systems and fix them, often in critical situations where time is not on your side.
You’re a hands on engineer – you’ll be installing, commissioning, troubleshooting, repairing and testing a variety of complex X-ray and CT based equipment such as body scanners and explosive trace detection systems, many of which are integrated into larger systems.
As the Lead Engineer, you’re a mentor and give great guidance. You’ll act as the point of escalation for operations and technical issues, offering technical support to the rest of the team (on site and remotely), service providers and our customers.
You’ll be the conduit of technical information interchange between service provider techs/engineers and Leidos, handling various technical queries, troubleshoot and diagnose problems and providing training in the operation and maintenance of our complex systems. You will also support customers in understanding the full capabilities of the equipment so they get the most out of it.
You’ll take part in planning and delivery planned and preventative maintenance service across the Netherlands, attending regular reviews with customers, ensuring they receive exemplary customer service and support.
This role is based at Schiphol airport but may require some travel across the Netherlands, it is expected that you will need to complete some overtime as required and be part of the on call, out of hours (from home) rota.
Why should you join our Service Team?
Taking ownership – you will have great influence over how our complex systems are operated and maintained across the Netherlands, a crucial part of the engineering setup that others look up to.
We are problem solvers – we often have to think on our feet to solve engineering problems, minimising the downtime on the equipment and responding to call outs at short notice.
We hold great responsibility – not only is our role varied, we accept responsibility for ensuring our critical solutions are always working seamlessly to give passengers a great experience.
Qualified in electrical / electromechanical or electronic engineering
Significant experience in a mechanical/electrical or electronic field service environment.
You will have thorough knowledge of maintaining complex electromechanical systems, such as PLC controlled machinery, X-Ray or CT tech.
Knowledge of complex digital and analogy circuitry.
Knowledge of complex mechanical systems, familiarity with test equipment and experience with High Voltage and X-ray producing equipment preferred but not essential.
Good customer facing skills, providing great service and training on equipment.
Must be available to work weekends, travel throughout the Netherlands at short notice, work non-standard hours, travel on weekends, and assist other field regions outside the Netherlands as required.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.