To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00090925
Location: Amsterdam
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Standard Plus On Call
Potential for Telework: No
Clearance: None
Referral Eligibility: Eligible
Group: Civil

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Description

Job Description:

As a Lead Engineer of our technical field services engineers you will be expected, under limited supervision and usually acting independently, to preform a wide variety of technical service activities including installing, troubleshooting, maintaining and servicing the wide range of Leidos Security Enterprise Solutions (SES) equipment based at customer sites in the Netherlands.

Technical problem solving to include technical fault diagnosis on complex Leidos products, particularly when urgent machine fix required after multiple engineer attendance has failed to rectify. Working closely with our approved service provider in the Netherlands, this person will gain knowledge and provide guidance to peers & junior technicians within the Netherlands service team. Contribute to develop and maintain both good customer and service provider relationships within the region. Respond to customers in a timely manner, particularly during breakdowns & escalations. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work with the Leidos Service team of our approved service provider.

  • Operate from our Leidos office at Schiphol Airport including on call Out of Hours cover from home when required. 

  • Assist in planning and delivery of preventative maintenance (PM) services on Leidos SES equipment within the Netherlands.

  • Provides support to customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of Leidos SES equipment of a highly complex nature.

  • Prepares and conducts formal and informal training courses for customer personnel and service provider in the operation & maintenance of systems and equipment.

  • Prepares and conducts formal and informal engineer continuation training when engineers require development or technical upskill.

  • Provides on and off site technical support for team engineers.

  • Take ownership for Technical bulletins & help to implement when required.

  • Work with service provider and Customers to provide improvements to Leidos equipment availability.

  • Attends regular service review meetings with the customer, representing Leidos interests and identifies areas for improvement in working relationship.

  • Work with Leidos Project manager or Project engineers to assist with technical solutions during new equipment installations, system upgrades or trials.

  • Work with service team and Quality to submit Quality alerts using Leidos quality portal.

  • Mentor and provide guidance to colleagues at Leidos and our service provider.

  • A team player who displays initiative and can communicate well to teams, departments & customers.

  • Works with customers via phone or in person to identify operational/technical problems. Responds to customer complaints and questions until resolved.

  • Use OVConnect or any other telemetric to help build reports, diagnose problems, or predicatively respond to situations

  • Troubleshoots and diagnoses system/equipment interface problems by phone support, direct deployment or remote diagnostic SW.

  • Assists customer in understanding the full capabilities of the equipment and/or systems for their immediate operational requirements. Advises customer of all equipment changes and authorized modifications.

  • Attends OEM training on all job related products

  • Completes CRM and submits all required admin to agreed deadlines.

EDUCATION and/or EXPERIENCE:

Graduate of technical school in electrical/electronic engineering technology. Typically possesses two (2) to five (5) years’ experience in mechanical/electrical or electronic field service environment. Specific highly skilled knowledge of X-ray, Body Scanner with software installation experience is preferred but not essential for this role as OEM product related training will be delivered. 

OTHER SKILLS AND ABILITIES:

Excellent technical skillset, with good communication skills, both verbal and written are required. Knowledge of complex digital and analogy circuitry is required, Knowledge of complex mechanical systems, familiarity with test equipment and experience with High Voltage and X-ray producing equipment preferred but not essential.

Team player with ability to priorities and work under pressure in a fast-paced environment with minimal oversight.  Ability to perform multiple activities simultaneously and independently.  Must be available to work weekends, travel throughout the Netherlands at short notice, work non-standard hours, travel on weekends, and assist other field regions outside the Netherlands as required.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Covid Guidance for the US

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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