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Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
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Leidos is hiring a Performance Analyst for the AFNCR ITS program at Joint Base Andrews (JBA), Camp Springs, MD.
If this sounds like the kind of environment where you can thrive, keep reading!
Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. To explore and learn more, click here!
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Leidos is seeking a Performance Analyst to reduce and eliminate overall nonconformance to specifications, standards, and customer expectations for services rendered in the most effective and efficient manner in support of the AFNCR IT Services contract. The Performance Analyst will ensure the processes, systems, and mechanisms by which all elements of performance measurement work together to provide a framework for linking performance requirements to strategic objectives, business plans, organizational mission, and ticket management. Additionally, the Performance Analyst will evaluate the Leidos team’s performance based on the measures captured in Service Level Management plans, the Quality Assurance Surveillance Plan (QASP), Contract Data Requirements Lists (CDRLs), Performance Requirements (PRs), Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
Monitor status of all performance related activities and ticketing functions.
Collect metrics from system-generated reports.
Provide data analysis including extraction, transformation, loading, and running reports and queries of associating performance data and metrics against applicable service level requirements via a metrics dashboard.
Coordinate with Work Center leads on all aspects of service delivery to achieve the level of performance required by contract obligations.
Meet with customer Quality Assurance Representatives (QARs) and Government Service Owners (GSOs) to review metrics performance (objective/quantitative and subjective/qualitative) and discuss opportunities for improvement.
Establish and maintain processes to continually improve the effectiveness of meeting performance metrics.
Collaborate with other service providers (e.g., AFNet, JSP, wireless providers, etc.) to provide an overarching understanding of supply dependencies that could potentially affect metrics.
Required Experience, Skills, and Education:
Possess a current, full DoD Secret clearance
Bachelor of Science Degree with 4+ years of prior relevant experience or Masters of 2+ years of relevant experience
4+ years of quantitative analysis and reporting experience for a complex Enterprise IT service-delivery environment
Preferred Experience, Skills, and Education:
Current certifications such as ITIL or CMMI-SVC.
Experience supporting DoD customers.
Experience with delivering services for Enterprise IT operations.
Experience within his/her field; includes extensive accomplishments, recognition by peers, training, and/or certifications directly related to the discipline.
Requires an active Secret clearance
Pay Range:Pay Range $65,000.00 - $100,000.00 - $135,000.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.