Hardware Specialist

Description

Job Description:

Are you ready to make an impact and join a creative, forward-thinking team?
 
The Leidos DES (Defense Enclave Services) team is supporting an extensive digital modernization program critical to DISA and Fourth Estate Agencies and currently has an opening for an experienced Hardware Specialist at Ft. Meade, MD.

PROGRAM SUMMARY:
The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology systems, personnel, functions and program elements under the direction of DISA’s Fourth Estate Network Optimization program office.  Your role is critical to the overall operational and end User Experience (UX) as automation capabilities impacts each user across the global enterprise.

CLEARANCE REQUIREMENT: 
•Must hold an active Secret clearance prior to start. (US Citizenship required)

PRIMARY RESPONSIBILITIES:
•Provides third-tier support to end-users for PC, server, mainframe applications and hardware.
•Handles problems that the first and second tier of help desk support is unable to resolve. 
•May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 
•Simulates or recreates user problems to resolve operating difficulties. 
•Recommends systems modifications to reduce user problems. 
•Maintains currency and high level of technical skill in field of expertise. 
•Escalates more complex problems to Senior Level.

BASIC QUALIFICATIONS:
•High School diploma and 3+ years of relevant experience.
•HDI, or Windows 10 MCTS certification.
•Remedy/ServiceNow experience.
•DoD IAT Level II certification (Sec+) is required before start

PREFERRED QUALIFICATIONS:

•Technical writing experience.
•Innovative, team-oriented problem solver.
•Strong commitment to providing quality service.
•Excellent interpersonal and communication (verbal and written) skills.
•Excellent organizational, time management and follow through skills.

DISADES

External Referral Eligible

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.