2nd Line Infra Support Engineer
Salary - with potential to increase with truly exceptional performance at assessment
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. https://www.leidos.com/company/global/uk-europe
Are you ready for your next career challenge?
Leidos UK is seeking for an enthusiastic and motivated second line infrastructure support engineer to join our growing team of IT experts in delivering high quality services to our government and commercial customers. We love to work with people who have a passion for infrastructure and tooling, ideally from an operational support services background. You will be self-motivated and be able to work autonomously or in small teams to achieve day to day objectives with significant results on project or operational deliverables, whilst also supporting a variety of activities to ensure compliance with project milestones and customer KPI’s and SLA’s.
The role sits within a multi-organisational team structure, so you must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. We operate a high paced and exciting collaborative working environment where the work you do is normally customer facing and has demonstrable real world impact. As such we value our staff highly and are committed to training, career development and providing opportunities to progress.
You will be providing wide variety of infrastructure and tooling support, delivering incident and problem resolution tasks while also supporting the Service Desk team, with support from third and fourth line experts as required. The preferred candidate will have a rounded knowledge across different types of infrastructure and be capable of engaging with and learning the principles of design work and managing infrastructure change. The work is taking place within a small team, but with a large impact.
The role can be managed either from the Leidos offices or remotely, with a limited requirement to provide out of hours on call support from time to time. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and support the creation and maintenance of processes as required.
Ideally, you will:
Possess, or be working towards a grounding in a wide variety of technologies including Virtualisation, Linux (Ubuntu), Windows Server environments (incl AD) and networking technologies.
Be familiar with collaborative working systems, and ideally include some experience in collaborative environment use, development and maintenance. Kahootz being the environment of choice.
Possess some experience in Incident escalation and resolution, and problem management
Have a good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell;
Have excellent analysis and problem solving skills, being prepared to take ownership of incidents and ensuring these are resolved to the satisfaction of the customer;
Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers;
Have experience in providing support to others, including Service Desk Analysts while being unafraid to ask for support in turn.
Be keen to learn widely and develop a strong career in one of Leidos’ engineering disciplines: Infrastructure, Networks, Cyber, Test, Systems.
Have good written English, with ideally some experience of producing and updating technical documentation to a high standard;
Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too – identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value – we are all catalysts for innovation and improvement and committed to continuous improvement in everything we do.
To work with our talented team and our customers you would need to be able to achieve security clearance.
What do we do for you?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.