To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00091288
Location: Fareham, HAM
Category: Field Operations
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 10%
Clearance: UK - SC
Referral Eligibility: Ineligible
Group: Defense

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Description

Job Description:

End User Services MDM Engineer

Are you interested in new technology and trends with a strong track record in IT Support and Mobile Devices? Would you like to be part of a growing Operational Support team?

Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers.

What will you be doing?

The preferred candidate will need to demonstrate effective application of

mobile device management and desktop support. Employing Intune/Endpoint Manger with an understanding of software release cycles for endpoint technologies and policy management. Applicant must have effective communication skills to maintain cohesive team knowledge.

Remedy Knowledge to manage the asset database would be an advantage, adding new data and maintaining existing records. Handling software and hardware procurement, software packaging and deployment with additional handling of a wide array of end user support issues with some project work involved.

With provision for technical, logistical and project exposure, the duties may also include providing remote and on-site support. This will also require expectation of low levels of travel between customer sites in South Hampshire.

Your passions and experience will help you become a technical specialist and process owner within our programme, including service improvement with future expectations of adding further value to our service offerings. You will be expected to contribute towards the creation and continued maintenance of technical and logistical documentation with provision of material to support the programme.

Who do we need?

We are looking for someone with a passion for detail, ideally from an IT Support background with a good level of experience and knowledge in Microsoft Intune/Endpoint Manager and managing mobile devices at an enterprise level – Android and iOS. You will be the subject matter expert for Mobile Device Management. Being self-motivated and able to work autonomously you’ll report to the End User Services Manager working on BAU tasks, ensuring that customer KPI’s and SLA are adhered to whilst also achieving project objectives and milestones. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.

Essential:

  • Have an excellent knowledge and understanding of various flavours of Apple iOS and Android devices.
  • Expert knowledge of Microsoft Intune/Endpoint Manager is crucial as is experience in implementing and using Autopilot.
  • Possess excellent communication skills.
  • Have experience of producing and updating technical documentation and process guides to a high standard.
  • Be experienced working within an ITIL framework, particularly around change control.
  • Have excellent analysis and problem-solving skills, taking ownership of complex incidents or requests to ensure these are resolved to the satisfaction of the customer.
  • Show excellent time management skills, prioritising urgent requirements whilst managing customer expectations.

Advantageous:

  • Knowledge of Windows desktop and server environments, from Windows 10 to Server 2003 – 2016, including OS build, AD, DNS, DHCP and GP from design to implementation and support.
  • Show a good level of general knowledge with Microsoft Stack technologies such as MS SQL, MECM, Office365, MS Exchange & CLI tooling such as PowerShell.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Covid Guidance for the US

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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