Description
Job Description:
Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you!
The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!
As part of the Leidos team, you will provide, under minimal supervision, support for hardware and applications front-line support to AHLTA/CHCS end users. This position will allow you to interact with network services, software systems engineering and/or applications development to restore service and/or identify core problems. You will be asked to simulate or recreate user problems to resolve operating difficulties. This role is responsible for maintaining acceptable levels of customer satisfaction according to defined policies and work with engineers to resolve Tier 2 and Tier 3 support issues and participate in new application rollouts, testing and special projects as needed. This great job opportunity makes a difference for so many important customers with critical missions and is a great opportunity to join Team Leidos for long term career growth!
WHAT YOU WILL BE DOING:
Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email
Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals
Provide AHLTA/CHCS user assistance (trouble tickets, etc.)
Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).
Participate in team projects that enhance the quality or efficiency of service support
Assist in special AHLTA/CHCS product-related issues as needed
Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users
Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis
Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures
Other duties as assigned supporting CHCS/AHLTA
FACTORS FOR SUCCESS:
High School Diploma
Must have Active Clearance.
Comptia Security + certification within 6 months of hire.
Pay Range:
Pay Range $31,200.00 - $48,000.00 - $64,800.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
