Are you passionate about creating a positive user experience for consumers of IT services?
Are you an authority in designing and delivering usable services and applications?
Are you a whiz at user research and usability studies?
Are you interested in working on a corporate IT team whose focus is on supporting employees across a global enterprise?
Would you like to work for a company whose mission it is to make the world safer, healthier and more efficient through information technology, engineering, and science?
TEAM AND MISSION
We are the CIO Services Customer and User Engagement team at Leidos. We provide Leidos employees with the information and support they need to make their IT experience efficient and effective. We are an internal-facing team that provides user experience support, communications, engagement, training, and documentation support for all facets of IT. We are a creative and hardworking team. We help our fellow employees, whether it be through preparing them for a new system via communications and training, providing support on an existing system, or improving interfaces and processes so that they can focus on their business objectives. We are seeking a new team member to help us improve our employees' experiences with IT services. This position will support both the enterprise IT and Health Growth Solutions teams. You will be helping their product and design team with user research that will inform requirements, UI designs, and generally help the team better understand and meet the needs of their users.
You are a User Experience (UX) Designer with a background in IT who enjoys making applications, services, and processes simple. You are familiar with usability and user experience principles and can apply them to technical topics. You have experience conducting user research and usability studies. Areas such as cybersecurity, enterprise applications, infrastructure, and mobility, are familiar to you. As an individual contributor, you will work with a geographically dispersed team of IT project managers, service lifecycle managers, executives, UX designers and engineers to support the design of forms, applications, services, and systems.
We are looking for someone who is a critical thinker and a self-starter. You can jump in and identify problems and corresponding solutions without explicit directions, and you can find creative ways to solve problems. You are a team player who can win over the hearts and minds of stakeholders. You maintain a positive attitude and are a standout colleague. A keen eye for details is required. If you are passionate about developing impactful user experiences, we have the role for you.
IN THIS ROLE YOU WILL:
Evaluate new and existing interfaces, forms and applications that support business processes, make recommendations and implement solutions to improve the user experience.
Conduct usability studies, user research and testing on existing and new applications.
Analyze user feedback and activity to iterate and enhance the user experience of IT products.
Collaborate with designers, developers, and stakeholders with CIO Services and in other corporate functions to create user-friendly applications.
Create targeted and effective written communication for high volume and high visibility survey initiatives and recruiting efforts.
Ensure that all sourcing and messaging is done in compliance with CIO Services, and with close coordination and buy-in from stakeholders.
Recruit, screen, and schedule participants for research studies to test new features and products, ensuring participant quality.
Design and develop wireframes using industry-standard tools.
Enhance the reputation of CIO Services within Leidos by improving the quality of services and the way that employees interact and use IT.
Focus on improving and growing the user experience function within CIO Services, including but not limited to developing templates, a methodology, personas, and processes.
Implement and embed user experience into all IT projects and throughout the core of the CIO Services organization.
Bachelor's degree and 4+ years of prior relevant experience in UX Design. Additional years of relevant UX Design experience will be considered in lieu of Bachelor's degree.
Experience as a User Researcher, Usability Analyst, or similar role
Strong background of customer service and working with multi-functional teams.
Strong knowledge and/or hands-on experience with the following: user research, information architecture, interaction design, usability testing, content strategy, wireframes, technical writing, communications, Microsoft 365, Adobe Creative Suite, Axure.
US citizenship is required and able to obtain security clearance.
Working knowledge of accessibility, WCAG, Section 508.
Industry recognized UX certifications.
Pay Range:Pay Range - -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.