Field Service Technician

Description

Job Description:

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.  

The Leidos Army Intelligence information technology Environment Support (ARIES) program, which is part of the Leidos Defense group, is looking for a Field Service Technician to support US Army Central G2.   The ARIES G2 Army MI Enterprise provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.

In this role, the Field Service Technician will provide resolutions to Tier I and II hardware, software, and application problems. This position will be based at Fort Sam Houston, Texas.

Basic Qualifications:

• Bachelor’s Degree with 2+ years experience; additional years of experience may be considered in lieu of a degree

• Required ESITE Level 2 Education & Experience: 

• Required 8570.1-M IAT II (or higher) Baseline Certification, such as: Security+|CE

Security Clearance Requirements:  Active TS SCI

Primary Responsibilities:

• Provide in-person and remote Tier 1 and 2 IT support to customers as part of a team or working independently across multiple networks and across multiple facilities and locations

• Troubleshoot, diagnose and resolve issues with Windows Operating Systems, desktops, laptops, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment; depending on location and staffing, may need to operate & maintain servers and storage devices

• Troubleshoot, diagnose and resolve issues with Cisco network devices and LAN functionality & connectivity; TACLANE experience a plus

• Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs

• Execute basic Active Directory tasks and manage NTFS permissions such as share folder access

• Understand how to apply patches and updates to workstations both locally and remotely, and using PowerShell, RDP

• Complete basic and advanced hardware and infrastructure work as directed, including: running cable and cable management at both workstations and in server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance

• Track all work in designated systems (such as Remedy), ensure completeness and accuracy of tickets, escalate issues as needed, and hand-off work between day or night shift

• Support in & out process users, including creating accounts, setting up workstations, mapping drives and printers

• Schedule Video Teleconferences and de-conflict scheduled conferences as needed

• Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead

Preferred Qualification:

• Computing Environment certifications, such as: Server+, CCNA:R&S, MCSA:Server, or MCSA:Win10

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.