The Defense Group has an opening on our GSMO Program. The Incident Manager will serve as a liaison for the DISA SOCOM Field Office and provide on-site assistance and continuity in support of all DISA NetOps activities supporting USSOCOM. This support will enable Command and Control (C2) of the Department of Defense Information Network (DODIN) by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting to the end-level customer (USSOCOM) and ensuring USSOCOM’s needs, and requirements are submitted to DISA. Shift work is required to support 24x7 operations.
The position will require the candidate to work on the USSOCOM Ops Center watch floor. Work directly with USSOCOM and serves as a local liaison for all DISA scheduled and unscheduled NetOps events impacting or potentially impacting USSOCOM missions or any of their assigned subordinates, components, regions, sectors and/or partners.
Work directly with government leadership and act as a local liaison for all DISA scheduled and unscheduled NetOps events impacting or potentially impacting USSOCOM and Components.
Analyze the written inputs from various NetOps organizations and assess the impact using on-site tools and then report the status verbally within the watch floor and provide a written situation report for each event.
Be prepared to also brief to the government leadership.
Provide written SITREP within 30 minutes of discovery.
Provide updated SITREPs with 30 minutes of notification of changes
Accurate verbal and written reports from the original data source.
Active DoD TS / SCI Clearance
Highschool Diploma and 5+ years of prior relative experience.
Network Operations/Incident Management experience
Good oral and written communication skills
Ability to write reports free of spelling and grammatical errors
Ability to work days, swings or mid shift; 24x7 Monday – Sunday, Holidays, Weekends
Demonstrated experience of providing excellent customer service
Experience with Microsoft Office (Excel, Word, Outlook, Powerpoint, & Sharepoint)
Familiarity with system applications used to perform this function: Mission Assurance Decision Support System (MADSS), REMEDY’s Global Ticket Management System (GTMS), Direct Connect Online (DCO), Global Video System (GVS), World-Wide Online System (WWOLS).
Knowledge of the ASI process across all DISA services including transport, application, and service
Pay Range:Pay Range $60,450.00 - $93,000.00 - $125,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Covid Guidance for the US
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.