Operations Watch Specialist

Description

Job Description:

Leidos, the Reston, Virginia-based information technology services provider,
offers solutions for civil agencies and commercial markets, the defense and
intelligence community, healthcare organizations, and intelligence
customers. Leidos' mission is to make the world safer, healthier, and more
efficient through information technology, engineering, and science.
Diversity and integrity, innovation, agility, collaboration, and commitment
to customers and the team are the core values of the Leidos culture. The
company appreciates differences in thought, style, backgrounds, and
opinions. When joining Leidos, the company will offer you a competitive pay,
health and wellness benefits including medical insurance plans and their
eligible family members, dental insurance, and vision coverage. Corporate
perks also cover income protection plans, PTO, holidays, retirement plans,
and back-up childcare.

Job Summary:

The Defense Group at Leidos currently has an opening for a Day-shift lead for Operations Watch (Ops Watch) Specialist at Andrews Air Force Base. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

The Ops Watch team is a 24/7/365 manned function. This position is for a
member of a 3-person team responsible for performing the Ops Watch duty
during the day shift. 

Primary Responsibilities:

• Lead role of small team responsible for monitoring reporting and ensuring the IT environment of the Air Force District of Washington is up and running at all times.

• Review and continuously improve system tools providing status information to Ops Watch, such as Remedy, SolarWinds, and System Center Operations Manager (SCOM), to maintain situational awareness of the environment.

• Monitor, maintain, report, and ensure that the environment is up and running at all times.

• Work with others to resolve technical issues that have wide sweeping impacts. 

• Report alerts to the Communications Focal Point (CFP) and relevant stakeholders while working with mission partners and local technicians to resolve the alert as soon as possible.

• Works as part of the Ops Watch team to achieve mission critical objectives and deliverables.

• Communicates with internal team members across multiple areas.

• Monitor both NIPR and SIPR environments.

• Log analysis and document for incident remediation threat hunting.

• Respond to outage, critical, and warning alerts to resolve issues before they affect end-user services.

Basic Qualifications:

• Requires BS degree and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience, additional years of relevant experience may be accepted in lieu of a degree. Specific DoD, relevant customer experience may be considered in lieu of years of experience. 

• Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future.

• Currently possess a minimum DOD_8570 IAT2 certification.

• Strong oral and written communication skills 2+ years' experience with switches and routers.

• Experience with Cisco Prime or other network monitoring systems.

• Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.

• Experience writing strong technical support/triage documentation.

• Experience reviewing system events and performing triage to determine impact and urgency.

• Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.

• Ability to work in a live 24x7 operation.

• Ability to work effectively independent.

Preferred Qualifications:

• Bachelor’s degree in Information Technology or related field.

• CCENT or CCNA Certifications.

• Experience tuning system monitoring tools such as SolarWinds and SCOM.

• Experience working with ITSM tools, especially Remedy.

• Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP).

• Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)- Knowledge of Air Force, Pentagon, and/or AFNCR.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.