ITIL Business Process Analyst

Description

Job Description:

No two career paths will ever look the same. At Leidos, we know the most talented and diverse professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. We welcome your perspective and ideas, to foster collaboration and deliver world-class solutions.  We look for solutions that not only transform businesses but change the world.

The NASA End User Services and Technologies (NEST) Program is seeking a Business Process Analyst to identify, develop, implement and measure business process innovations that make a direct impact on our ability to deliver efficient and qualify IT services to our end users.  In this role, you will work alongside technical architects, IT service delivery managers, and systems engineers to develop and document process improvements and implement new technologies where applicable to drive efficiencies resulting in superior services to our NASA customer.  Reporting to the Program Chief Engineer, you will engage daily with management and other project stakeholders to elevate existing processes to excellence and beyond. 

This position is responsible for analyzing and measuring the effectiveness of existing business processes and developing sustainable, repeatable and quantifiable business process improvements. Duties include researching best business practices within and outside the organization, collecting and analyzing process data to initiate, develop and recommend business practices and procedures that focus on enhanced delivery, increased productivity, and reduced cost. Duties may include determining how new information technologies can support reengineering business processes.

To successfully blend IT solutions with business objectives, a Business Process Analyst must possess a strong business acumen as well as technical knowledge.  Strong leadership and communications skills are a must.  These skills will be important for steering the overall process of identifying key business objectives, examining current business processes for improvement, recognize automation opportunities and applying IT solutions for enhancing delivery to our customer.

Primary Responsibilities

• Investigate current practices and lead brainstorming sessions to develop potential solutions for areas to improve current IT implementations to business processes.
• Identify areas where new technologies can further support business goals.
• Work with service delivery and operational teams to develop and implement scalable solutions and products.
• Communicate and consult with clients and internal program stakeholders to identify and develop appropriate solutions.
• Prepare senior-level presentations that communicate the as-is and the to-be states and clearly demonstrate business value to be gained from an improvement.

Basic Qualifications

Bachelor’s degree in IT Management or other related technical focus with an emphasis in Business or Management and 8-12 years prior relevant experience.  Additional years’ experience will be considered in lieu of a degree.

ITIL v4 Specialist Certification

Lean Six Sigma Green Belt Certification

Business Process Management

Service Management

Preferred Qualifications

ITIL v4 Strategist Certification

Lean Six Sigma Black Belt Certification

ServiceNow Certifications in one or more of the following:

• IT Service Management
• Event Management
• Project Portfolio Management
• Software Asset Management
• Hardware Asset Management

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.