Leidos has an immediate opening for a Senior Software Analyst. We are seeking motivated individuals who wish to grow their professional and technical skills. Together with a highly skilled and respected team, we support some of the nation’s leading elected officials and government agencies. This is an exceptional opportunity to gain experience supporting our FedRAMP Authorized Cloud-based solutions and to develop knowledge in Oracle, solution architecture, and web-based solutions. Collaborating with various teams including software developers, engineers, quality assurance experts and service desk teammates, this role serves as an escalation resource who helps ensure customer success and satisfaction with the chance to innovate and introduce emerging technologies to our customers.
In your new role, you will be responsible for investigating reported software defects or performance issues and identifying recommended solutions. To troubleshoot software issues, you will use SQL and other tools to determine root cause. You will also evaluate customer requests for software enhancements and changes and provide suggestions on design where appropriate.
Our products and services include the leading CRM used by the majority of the U.S. Congress, our Nation’s governors, and leading elected officials at the federal, state, and local levels. Our SaaS solutions integrate with leading data vendors, social media applications, and office solutions to help our customers deliver critical services to their constituents. We also provide a wide range of Information Technology (IT) services and constituent engagement solutions.
The selected individual can choose remote or onsite work location.
Requires BS degree and 4-8 years of experience. Will consider 8 plus years of related experience in lieu of a BS degree.
At least one year of technology experience supporting high-profile customers and end-users.
Experience writing relational database queries for stored procedures, query optimization and performance tuning
Ability to write basic SQL statements.
Ability to evaluate and update HTML code
Troubleshooting skills for working with web-based software in an enterprise network environment. For example, root-cause analysis to rule out environmental factors (network, desktop, user process etc.) as opposed to software defects.
Ability to use various tools (browser developer mode, SQL, scripting, etc.) to troubleshoot, identify and isolate software problems.
Technical Customer support experience specific to CRM software.
Experience working with Capitol Hill Congressional clients.
Knowledge or experience with Oracle
Pay Range:Pay Range $74,750.00 - $115,000.00 - $155,250.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.