Support Mail and Mobile Device Management (MDM) for the Department of Transportation (the fastest growing federal government Department). Support customer relationship and workload/portfolio management with Federal and contractor leadership and end users for delivery of Mail and MDM services. Provide the mission-critical networking, operations, maintenance, security, access, capacity, functionality, performance, and availability of Hybrid On-Prem Exchange with Microsoft Enterprise Office 365 (O365) cloud, ATP, EOP, Microsoft Security & Compliance and Azure applications for Productivity, E-mail, and Calendar services; and Microsoft In-Tune with Apple Business Management integration.
Job Description and Duties
Full time; travel required
Effective customer relationship and workload/portfolio management with Federal and contractor leadership and end users for delivery of Mail and MDM services.
Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure.
Ensure timely fulfillment of requested Mail and MDM services for role based access, permissions, specialized communications, distribution groups, availability, and functionality.
Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations.
Customer service delivery of troubleshooting, issue diagnosis, usability, and utilization of Mail and MDM services through knowledge articles, training, and demonstration.
Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects.
Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors.
Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks.
Assess and report performance, access, licensing, capacity, and recommend solutions.
Participate in 24/7 rotation of On-Call support.
Manage, and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders.
Work with server, network, database, and storage administrators for routine operations.
Participate in Disaster Recovery, documentation, and testing.
Create, update and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures, work instructions, and knowledge articles.
Routinely and effectively communicate through multiple channels and stakeholders.
Be a highly cohesive team member and a change agent while serving as a consultant.
Required Knowledge, Skills and Abilities
Management of daily IT applications operations including time/attendance, workload management, training, mentoring, reporting, communications, and performance.
Customer relationship and workload/portfolio management with clients and end users.
Coordinated engineering projects, tasks, and troubleshooting across multiple teams.
Proven design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 cloud, Exchange 2013, Azure, Office suite, and Outlook applications and One Drive for Business & Microsoft Security & Compliance.
Proven design, configuration, testing, release, maintenance, and support of Microsoft In Tune, with Apple Business Manager integration.
Education and Certifications
BS and 2 years of experience; additional years experience will be considered in lieu of a degree.
Must be certified in Microsoft O365 or equivalent.
Pay Range:Pay Range $60,450.00 - $93,000.00 - $125,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.