IT Operations Manager

Description

Job Description:

Leidos is seeking an experienced mission and customer service focused IT Operations Manager to join our team providing mission critical support to our Federal Government customer.

The candidate will support the program management team and is responsible for all IT operations on all networks supported. This includes the following:

• Network Operations

• System Administration

• Voice and Video Services

• Help Desk Services

• Network Operations Center (monitoring)

• Desktop Support

• Data Center Management Services

Primary Responsibilities:

The IT Operations Manager is responsible for all activities required to operate, maintain, and continually improve all networks supported.

• Provide oversight of all activities performed by contractor personnel to satisfy contract service delivery requirements.

• Defining and achieving key performance indicators (KPI) that demonstrate delivery of value to customers.

• Driving a culture of continual service improvement and innovation to improve the customer experience.

• Act as the primary program POC interfacing with several key customers. Regular in person meetings and detailed briefings will be held at the various customer sites in the Washington DC Metro area as well as other customer locations.

• Manage and maintain the IT lifecycles, tech refresh of hardware and software, and the management of all CIs supporting the enterprise environments.

• Establish and maintain exceptional customer service with proactive management and implementation of continuous services improvements.

• Act as the point of escalation for staff and customers.

• Attract and retain IT technical talent.

• Lead the support of a 24x7x365 mission critical environment

Basic Qualifications:

• Requires a BA degree and 15+ years of prior relevant experience or Masters with 13+ years of prior relevant experience

• Extensive IT Operations management experience providing mission critical support 24x7x365

• Demonstrated experience in the successful IT operations and management of all aspects of maintaining classified enterprise IT and telecommunication services at customer and other infrastructure locations.

• Working knowledge of managing classified enterprise IT and telecommunication asset inventories.

• Working knowledge of managing classified enterprise IT and telecommunication operation and maintenance services (e.g., Service Desk, Deskside Support, NOC, PKI Registration Authority, COMSEC material custody,).

• Working knowledge of managing and maintaining the IT and telecommunication lifecycles; replacement of hardware and software and the management of consumables and sparing inventories.

• Extensive successful in managing service delivery that meets/exceeds SLA targets

• Excellent written, verbal and presentation experience with both technical and non-technical audiences at employee and executive levels

• ITIL certification

• Academic experience in information Technology, Software engineering, Computer engineering, or business administration

• Active TS clearance

Preferred Qualifications

• Active TS/SCI

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.