Desktop Support Engineer

Description

Job Description:

The Leidos DES (Defense Enclave Services) team is supporting an extensive digital modernization program critical to DISA and Fourth Estate Agencies and is seeking a Desktop Support Engineer located at Ft. Meade, MD.

PROGRAM SUMMARY:
The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology systems, personnel, functions and program elements under the direction of DISA’s Fourth Estate Network Optimization program office.  

CLEARANCE REQUIREMENT: 
•Must hold an active Top Secret clearance. (US Citizenship required)

PRIMARY RESPONSIBILITIES:
•Provide Tier 1 and 2 support for multiple domains with users locally and remotely.
•Work with Active Directory and Exchange to create/modify/terminate accounts. 
•Troubleshoot workstations, printers, and other peripheral. 
•Image, install, and configure workstation. 
•Troubleshoot Windows 10 and above, Microsoft Office suite. 
•Issue/maintain Public Key Infrastructure (PKI) tokens. 
•Work with automated Help Desk tools such as Microsoft System Center, Remedy, and soon ServiceNow. 
•Troubleshoot Citrix desktop visualization environment and thin client.
•Communicate and interface with customer and Leidos Site Lead on issues and daily tasking.

BASIC QUALIFICATIONS:
•Bachelor’s degree and 4+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
•Comfortable discussing technical information with users and other support personnel. 
•Ability to quickly learn new systems and IT concepts. 
•MS Windows experience.
•Strong problem solving and decision making skills. 
•Basic network troubleshooting skills.
•Must have an active DoD IAT Level II certification (Sec+) prior to start.

DISADES

External Referral Eligible
 

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.   For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.