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Job #: R-00097886
Location: Colorado Springs, US
Category: SCA Systems Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: Secret
Referral Eligibility: Eligible
Referral Bonus Amount: $3000
Group: Defense

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Job Description:

An exciting opportunity awaits you! Leidos Enterprise and Cyber Solutions Defense operation is seeking a Network Operations Technician to support one of our most prominent defense customers in Colorado Springs, CO.

Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise Information Technology (IT) services. In this role you will operate autonomously within a team to support a program that provides sustainment, maintenance, innovation, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.  You will be directly responsible for operations and maintenance of the network enterprise infrastructure supporting the NORAD | USNorthern Command missions. This position will report directly to the Network Operations Lead. 

Clearance: You must hold a current active DOD Secret clearance to qualify and must be able to obtain Top Secret/SCI once hired.

Hourly Pay: $39.00 - $40.00/Hour

What does it take to be successful in this role?

•    Self- motivation and drive to seek solutions to resolve monitoring errors, using research and documentation.

•    A deep understanding of and ability to apply principles, theories, and concepts to resolve issues.
•    Ability to work independently to achieve day-to-day objectives by providing all activities related to the Network Operations team with significant impact on operational metric results in deliverable monthly reporting.

What will you do in this role?
•    Provide expert support to troubleshoot circuits using router commands, loops, alarms and errors, and other troubleshooting technologies and techniques. 
•    Engage directly with Government customers, internal customers, team members and management regularly to understand, design, develop and implement networking solutions to optimize network performance and capabilities on all three NORAD/USNORTHCOM networks.
•    Responsible for each ticket using the ticketing process and the use of network monitoring tools to monitor, track and resolve issues.  Follow escalate processes for issues resolution requiring approval, when necessary. 
•    Monitor, organize and work collaboratively in a technological environment to support an established collaborative work environment, and work to influence team members regarding solution design, processes and approaches.
•    Develop networking solutions and technology adjustments on a live, global network to optimize services to NORAD/USNORTHCOM users. 
•    Develop technical solutions that require: collaboration with internal experts and customers; deep analyses; and understanding of impact on end-product users.
•    Manage functional area trouble tickets by creating and updating tickets, to accomplish all tickets within key program performance indicators.
•    Develop, identify and recommend opportunities for performance improvement of various networks and processes by employing IT Service Management (ITSM) best practices. 
•    Tackle complex networking issues to support root cause analysis and development of strategies and solutions to issues that are unclear and require deep technical knowledge.
•    Manage work center equipment accountability and perform the Data Center Management activities to clean-up, grow, and face new challenges to create an environment designed for redundancy and continuity in cases of contingency operations. 

These are the required qualifications...

•    Bachelors degree or 2+ years of relevant experience.
•    Must have DoD-8570 IAT Level II baseline certification at start date.
•    Must have CCNA or Juniper Certification or be able to obtain one in 30 days.
•    Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
•    Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
•    General understanding of network topologies, both transport and IP.
•    Must currently possess an active Secret security clearance with ability to obtain Top Secret/SCI clearance.

These are the preferred qualifications (nice to have, but not required)...

•    Bachelor's degree. 
•    DoD-8570 IAT III Certification. 
•    ITIL Foundations Certification. 
•    Experience with Circuit Management. 
•    Excellent project, technical, interpersonal, presentation and problem management skills. 
•    Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts. 
•    Familiarization of NORAD/USNORTHCOM missions and DOD regulations and directives.


Pay Range:

Pay Range - -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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