The Program Manager directs all activities for every phase of the contract lifecycle for the Military One Source (MOS) program encompassing all resources and development of resources, processes, personnel, materials, training, equipment, and technology necessary to provide Service Members and their families with unlimited access (via 24-hour, toll-free telephone, live video, and on-line/Internet) to stateside and international information, referral, and non-medical counseling services.
The MOS program provides for 5.2 million military members and their families at locations worldwide services similar to a commercial Employee Assistance Program (EAP) with a broad array of information and referrals as well as counseling services including adoption information, child care, exceptional family member programs, deployment support, disability information, elder care, educational services for adults, children and youth, spouse education and career information, relocation services, pet care, non-medical counseling, financial counseling, tax assistance, health and wellness coaching, housing assistance, legal service referrals, single service member services, lodging, military benefits, relationship support, parenting, spouse relocation and transition, peer-to-peer support, and everyday issues (e.g., locating a plumber, car repair). These services are available 24 hours a day, seven days a week (24/7), through the Internet, by telephone (via 800 number and collect calls), electronic mail (e-mail), postal mail, video counseling, and face-to-face counseling.
The Military One Source job postings are in anticipation of future work.
Serves as single point of contact with authority representing Leidos with DoD Military Community Support Programs Team
Program team developing collaborative relationships with key operational customers and stakeholders
Leads with operational discipline within a public company operating model
Defines and leads to key metrics and performance indicators instilling best practices and processes
Leads contractual discussions and modifications to include identification of areas for enhancement and risk mitigation
Partners with other key corporate functions to ensure effective support and timely flow of accurate and dependable business data essential to managing the business
Executes revenue and cost objectives above expectations
Ensures compliance with relevant corporate and government policies and standards
Provides strategic direction and ensures planning and execution to meet and exceed contract deliverables
Prepares program summaries and reports for Government MOS Contracting Officer’s Technical Representative (COTR) and others as required and/or requested
Provides advice on manpower utilization, workflow, and operational procedures to increase efficiency, productivity and make overall improvements for the program
Provides ad hoc reports as requested.
Prepares requests for actions/proposals and other projects as needed
Ensures full compliance with all contract requirements, schedules, and provisions
All other duties as assigned
A Masters degree from an accredited program
A minimum of ten years of experience as a program or project manager operating a similar program (Large EAP-like call centers)
Ten years of experience working in a military environment performing in a similar subject area (counseling, military support programs, etc.).
An active Employee Assistance Professionals Association (EAPA) Certified Employee Assistance Professional (CEAP) or Project Management Institute (PMI) Program Management Professional (PMP), or other project management professional certification
Demonstrable success in government contracting directing federal contracts over $20M annually through prior work experience in a customer-facing role
Experience leading call centers and/or large Employee Assistance Programs (EAPs) in the commercial or federal sector
Must be an U.S. citizen
Must speak fluent English
Former Military/Veteran, Military Spouse, or Wounded Warrior
Pay Range:Pay Range - -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.