Description
Job Description:
The Director of Quality Control oversees the Military One Source (MOS) contract quality assurance programs ensuring that data, metrics, and reports gathered, managed, and reported are within contract standards and ensures compliance with credentialing and training of all personnel. Serves as a member of the MOS leadership project management team ensuring service delivery and contract deliverable execution.
The MOS program provides for 5.2 million military members and their families at locations worldwide services similar to a commercial Employee Assistance Program (EAP) with a broad array of information and referrals as well as counseling services including adoption information, child care, exceptional family member programs, deployment support, disability information, elder care, educational services for adults, children and youth, spouse education and career information, relocation services, pet care, non-medical counseling, financial counseling, tax assistance, health and wellness coaching, housing assistance, legal service referrals, single service member services, lodging, military benefits, relationship support, parenting, spouse relocation and transition, peer-to-peer support, and everyday issues (e.g., locating a plumber, car repair). These services are available 24 hours a day, seven days a week (24/7), through the Internet, by telephone (via 800 number and collect calls), electronic mail (e-mail), postal mail, video counseling, and face-to-face counseling.
The Military One Source job postings are in anticipation of future work.
Primary Responsibilities
Designs, implements, and monitors quality operations and compliance Responsible for performance measurements and analytics, customer reporting, policies and procedures, quality of all services and service delivery tracking, coordination of satisfaction surveys, performance guarantee tracking, integration of quality improvement processes and compliance oversight
Responsible for data reporting and analysis, overseeing training, ensuring adherence to compliance policies and procedures, and ensuring that counselors are practicing within scope
Other duties as assigned
Basic Qualifications
A Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling
A minimum of five years of management or supervisory experience in a similar program
Must be an U.S. citizen
Must speak fluent English
Preferred Qualifications
Experience in a military environment
Former Military/Veteran, Military Spouse, or Wounded Warrior
Pay Range:
Pay Range - -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
