To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00098817
Location: Fairfax, VA
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: ADP2 / IT2
Referral Eligibility: Ineligible
Group: Health

This job posting is no longer active.

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Description

Job Description:

Job Description:

Are you looking for your next “great mission” professionally?  Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you!  

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support!  Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us! 

As part of the Leidos team, you will provide support at a customer site in Agana Heights, Guam under minimal supervision, support for hardware and applications front-line support to AHLTA/CHCS end users. This position will allow you to interact with network services, software systems engineering and/or applications development to restore service and/or identify core problems. You will be asked to simulate or recreate user problems to resolve operating difficulties. This role is responsible for maintaining acceptable levels of customer satisfaction according to defined policies and work with engineers to resolve Tier 2 and Tier 3 support issues and participate in new application rollouts, testing and special projects as needed. This great job opportunity makes a difference for so many important customers with critical missions and is a great opportunity to join Team Leidos for long term career growth!

WHAT YOU WILL BE DOING:

  • Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email

  • Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals

  • Provide AHLTA/CHCS user assistance (trouble tickets, etc.)

  • Convey problems to appropriate individual based on established guidelines and procedures.  Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).

  • Participate in team projects that enhance the quality or efficiency of service support

  • Assist in special AHLTA/CHCS product-related issues as needed

  • Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users 

  • Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis  

  • Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures

  • Other duties as assigned supporting CHCS/AHLTA

WHAT YOU WILL NEED TO SUCCEED:

  • High school diploma or equivalent and less than 1 year of prior relevant experience..

  • Must be able to obtain ADP II clearance

  • Must have CompTIA Security+ certification.

Pay Range:

Pay Range $29,900.00 - $46,000.00 - $62,100.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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