Helpdesk Specialist

Description

Job Description:

Seeking a career with a sense of purpose, work life balance, and growth opportunities … There’s a place for you at Leidos! At Leidos, we are committed to making the world safer, healthier, and more efficient through technology, engineering, and science. You would be a valued member of global team providing services across civil, defense, health, and intelligence business lines. At Leidos, team member career development, flexibility, and well-being are priority and is supported by consistent leadership engagement, an experienced human relations staff, and numerous employee support programs.

Use your unique talents and make an immediate impact…

The Leidos Defense group has an opening for a highly motivated individual. The Helpdesk Specialist position at MacDill AFB, FL supports the Global Solutions Management-Operations II (GSM-O II), Joint Communications Support Element (JCSE). The JCSE team provides en-route, early entry, scalable C4 support to Regional Combatant Commands, Special Operations Command, and other agencies. In this role, you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the JCSE Data Center on both the classified and unclassified systems (SIPR and NIPR)..

Responsibilities include:

• Provide system administration processing account reset, establish new account, and allowing user permissions to applications, schedule VTC, setup VTC, and services. Assist the government with providing system, network, and database administration of the JCSE enterprise infrastructure applying cybersecurity patches, perform software upgrades/updates, applying updated hardware images, routine VM backups, tracking storage capacity/utilization, provision new virtual servers, provision new virtual machines, monitor replication between HQ and COOP sites, monitor enterprise applications (APP Volumes, SharePoint, DefenseReady, MS Office Suite, FileServer) for continued operations, monitor enterprise services (ex. Voice, CRL, Anyconnect VPN, Automated Data Processing Equipment [ADPE]) for continued operations, monitor application performance, monitor services performance, monitor virtual desktop infrastructure, and provide weekly reports on the health and status of the DC applications and services. Will escalate unresolved issues to the Tier III support team when required.
• Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Minimum Qualifications:

• Current DoD 8570 IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.)
• CCNA required.
• Education: Bachelor’s degree and 4+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree.
• Clearance:  Secret

Intrigued?... There’s more! Leidos understands that there are many factors that contribute to a career decision, but pay and benefits are fundamental factors.

Compensation: Very competitive, with a robust rewards and recognition program

Health and well-being: Comprehensive coverage with many programs (ex. HSA, FSA, Dental, Vision, 24/7 EAP) to ensure the well-being of you, eligible family members, and registered domestic partners.

Income Protection: Programs to help navigate life events: Company-provided Term Basic Life, Group Universal Life, Optional Dependent Life, Accidental Death and Dismemberment, and Business travel accident

Leave: Leidos is committed to work life balance, with competitive leave options.

Retirement: Leidos 401k plan, with company match determined by fringe benefit package 

Employee Stock Purchase plan: 10% discount for all enrollees

Family Benefits: Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare) Flexible Spending Accounts

The Leidos values are integrity, inclusion, innovation, agility, collaboration, and commitment. It’s under these values that we feel we are able to provide a safe work environment where we foster equality, growth, and creativity. If you feel Leidos is a fit you and can meet your needs, please submit your application and join our team in our commitment to excellence.  

GSMO

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.   For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.