To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00099213
Location: Washington, DC
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Civil

This job posting is no longer active.

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Description

Job Description:

Leidos is currently looking for an IT Support Specialist for the Department of Transportation (DOT). With varying requirements and processes, ITSS supports an IT infrastructure comprised of approximately 15,000 end user devices, and a customer base of over 10,000 end-users located at DOT headquarters and several field sites throughout the United States.

This role will require performing day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions.

Must have 5+ years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.


 

Basic Qualifications:

  • High School Diploma or equivalent and 5+ years of prior relevant experience.

  • Ability to obtain a Secret Clearance.

  • Must have Dell Certifications.

  • Must have IT and Networking Certifications.

  • Imaging Dell laptops and desktops using the DOT standard image following the SOP.

  • Submitting TSRs and SMRs for in-processing and out-processing MARAD employees.

  • Receiving IT equipment “Laptops and iPhones” from MARAD users when they leave the department.

  • Configuring and troubleshooting iPhones for MARAD users. Keeping the iPhone tracking sheet up to date.  

  • Moving IT equipment for employees between offices when requested.

  • Replacing toners for small printers when requested and keeping the toner inventory tacking sheet up to date.

  • Maintaining the MARAD storage room located on the west building, second floor.

  • Creating FedEx shipping labels and shipping IT equipment to users and to the MARAD IT field offices when requested.

  • Setting up meetings for the MARAD’s administrator and deputy administrator at the MARAD’s main conference room. Those are either MS teams or Zoom meetings.

  • Installing MARAD specific software for MARAD users when requested.

  • Participating in the department’s monthly server patching cycles. One Saturday and one Sunday each month. This will require gaining access to MARAD servers but the technician will only be pushing windows updates to those servers.

  • Providing onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar.

Pay Range:

Pay Range $52,650.00 - $81,000.00 - $109,350.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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