Description
Job Description:
More About the Role: accountable for planning, organizing, securing and managing resources to bring about the successful completion of specific program goals and objectives. Duties may include ensuring that all functions run within scope, time and budget constraints. Interfaces with task and function principals, subcontractors, and support personnel.
What You'll Get to Do:
• Interact daily with subcontractors performing end user desktop, mobile and print services.
• Initial escalation point for customers regarding service issues/questions.
• Review tickets in Service Now to ensure service is delivered within the established upon time frames.
• Interact with Center Operations Manager to escalate customer/performance/staffing issues.
• Work in conjunction with the Operations Service Delivery Manager to ensure day to day operations meet customer needs and contractual SLAs.
• Introduce new solutions, innovations to the operational team and coordinating activities to seamlessly bring new products/processes to the program.
• Work closely with program Service Delivery, Logistics, Operations, Procurement, and Finance teams to ensure end-to-end fulfillment of the product line.
• Work collaboratively with company and customer stakeholders to define and proactively shape device hardware
requirements
. • Work collaboratively with program engineering and operations teams to co-develop integrated hardware/software solutions to keep the end user compute product line at the forefront of industry technology.
• Ensure timely update to customer deliverable documents and communications artifacts, including technology refresh plans, product and service catalog content, and configuration documentation. • Identify opportunities to improve the day-to-day compute and mobility service delivery operations through continual service improvement and undertake projects that improve the overall delivery service across at SSC/NSSC as well as all NASA Centers.
You'll Bring These Qualifications:
• Ability to obtain a Public Trust Clearance.
• Proficient in Service Now
• Proven written and oral communication skills. • Previous background guiding a small group of projects to deliver IT services. • Background interacting with senior level managers and customers. • Background working in a fast paced environment with contending priorities.
These Qualifications Would be Nice to Have:
• NASA IT background
• Project Management background or Certification (PMP, Scrum, ITIL, or Six Sigma Blackbelt)
Pay Range:
Pay Range $57,850.00 - $89,000.00 - $120,150.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
