To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network
Skip to main content

Job #: R-00099603
Location: Washington, DC
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: None
Referral Eligibility: Ineligible
Group: Civil

This job posting is no longer active.

Share: mail twitter linkedin

Description

Job Description:

Leidos has an opening for a Desktop Support/Inventory Analyst to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. We are a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.

The individual selected for this position will be a member of the ESA V Desktop Engineering team and will primarily be focused on managing the inventory of end user IT assets, including troubleshooting hardware issues and imaging / prepping equipment for deployment. The successful candidate will have the opportunity to develop their IT support skills through support of Desktop Engineering projects, and will also have the opportunity to work directly with customers to troubleshoot and resolve issues. The team is looking for someone with hands-on experience with imaging and preparing Windows PCs, practical experience managing equipment inventory, as well as experience with repairing or replacing PC components (RAM, hard drives, etc).

Location: 100% onsite at customer location in Washington, DC (parking is not paid, however the customer site is near the metro)

Clearance Information: Candidate selected will be subject to a Government DOJ Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer. This process is currently taking 10+ weeks.

If this sounds like the kind of environment where you can thrive, keep reading!

You will work closely with the component Customer Relationship Manager, Desktop Engineering Lead, and key customer stakeholders. You will support the Desktop Engineering team on the following key tasks:

  • Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging/re-imaging PCs
  • Receiving damaged/defective equipment and completing troubleshooting to diagnose and address issue
  • Working with vendors to manage warranty support and replacement activities
  • Complete incident tickets and service requests within SLA and in a modern tracking system
  • Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
  • Attend meetings with the customer as required.
  • Provide weekly reporting of issues and projects
  • Provide white glove support to executive level customers
  • Ability and willingness to work extended hours or modified schedule for planned and emergency work.

Required Qualifications:

  • High school diploma with 3+ years experience providing IT support at any level
  • Ability to work well with people from many different disciplines with varying degrees of technical experience
  • Ability to work with a large diverse team supporting multiple customers in a shared team environment
  • Provide support on a M-F business hours schedule in the eastern time zone
  • Extended hour and weekend support as required by mission or emergencies
  • Ability to work on your own to successfully resolve issues while updating management
  • Ability to obtain a DOJ Public Trust clearance, prior to start date
  • Ability to maintain DOJ Public Trust clearance
  • Must be a U.S. Citizen

Desired Qualifications:

  • 2+ years of experience with PC troubleshooting and hardware support
  • 2+ years of experience in an operations role
  • Government contracting experience, particularly with the DOJ
  • DOJ or DOD Clearance
  • ITSM knowledge and experience, particularly with ServiceNow

Salary Range for this position: $53K to $63K

Pay Range:

Pay Range $39,650.00 - $61,000.00 - $82,350.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

Related Opportunities

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community