Leidos is seeking an Installation Technician to partner on a large enterprise IT contract. The Installation Technician will lead the team that is responsible for end user technology refresh installation support of existing hardware, software, system configurations and new system initiatives to ensure that the organization's information technology infrastructure is operating securely, reliably, and efficiently. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
Responsible for installation, configuration, decommission and support of the customer’s end user devices. Manage install team while communicating across teams and with customers and Leidos program managers/project managers. For entire projects, responsible for personnel and project management coordinate during Site installs. Assign personnel to various projects, directs their activities, and evaluates their work. Manage entire projects spanning multiple technical areas, working to achieve key project/program objectives and deliverables. Provides primary interface with contractor support service groups.
Provides technical solutions to a wide range of difficult problems
Provides installation of and troubleshooting support for Desktops (Thin and Thick clients), printers, monitors, KVMs, phones, scanners.
Ensure great cable management
Deploys a wide variety of new hardware, software, and the upgrade of existing installations
Confirm required security posture on all network equipment in accordance with DoD and local command mandates and requirements, including updates, STIGs, IOS upgrades, and other basic network security requirements
Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations
Scheduling installs without interrupting business workflow
Understand, implement, and follow processes in accordance with current policies and procedures
Mentor/Lead junior team of installation technicians, as needed
May serve as a team or task lead
May coach and provide guidance to less-experienced professionals
Up to 50% worldwide, majority in continental U.S.
3+ years of experience managing teams of IT professionals
Must be able to work independently to be the primary customer interface, manage time effectively, prioritize problems, and reporting.
Strong verbal and written communication skills to effectively interface with military officials, managers, and technical teammates across multiple areas
Extensive knowledge of PC/network communications hardware/software in a multi- protocol environment.
Expert knowledge of IT and network security best practices and protocols and ability to apply advanced technical principles, theories, and concepts.
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE)
Bachelor's degree with 6 years of relevant experience, Masters degree with 4 years
Education equivalency of Associate’s with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor’s degree.
Due to the nature of the government contracts we support, US Citizenship is required.
TS/SCI with Poly is required for this position or TS/SCI and willingness to get a Poly.
Pay Range:Pay Range $66,300.00 - $102,000.00 - $137,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.