Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you!
The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!
As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, assistance in claims, appeals and grievances processing and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families!
WHAT YOU WILL BE DOING:
Maintains confidentiality of all beneficiary information
Provide briefings and educational information sessions as needed
Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS)
Process enrollments, disenrollment, and portability transfers using the Defense Online Enrollment System (DOES)
Process and correct enrollment discrepancies between CHCS and DOES
Assign primary care managers to TRICARE beneficiaries
Verify eligibility information for remote beneficiaries
Provide education and enrollment information to beneficiaries on the phone and in person
Assist walk-in beneficiaries with enrollments and inquiries
Handle faxed enrollment forms
Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources
Maintain electronic system/paper files and data integrity
Provide customer support to the Military Treatment Facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program Manager
Serve as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistance
Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability process
Conduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional Lead
Determine the appropriate assistance levels and when forward a call or other referrals are needed to address the beneficiary’s question
Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information
Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
Maintain required system accounts
Adhere to the dress code at the TSC
FACTORS FOR SUCCESS:
High school diploma or GED
Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee
Must be a US Citizen to be considered for this position
Be eligible for and maintain ADP II/IT II clearance
Must meet country requirements for this position to be considered
Three years’ cumulative experience in the following areas:
Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
Experience in a medical or clinical environment
Experience with the CHCS or civilian healthcare computer system and in processing medical claims
Experience in a public environment
HOW TO STAND OUT FROM THE CROWD:
Be fluent in English
Proficient in written and oral communications
Possess effective presentation skills
Computer literate with Internet research experience
Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
Ability to respond tactfully with people on the phone and in person
Ability to work independently and under general supervision
Excellent organizational skills and time management skills
Ability to multitask
Associate degree is preferred
Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.
Apply today to learn more about how you can support this worthwhile mission.
Pay Range:Pay Range $27,300.00 - $42,000.00 - $56,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.