VTC Service Desk Technician

Description

Job Description:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions.

We are currently looking for a VTC Service Desk Technician to be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. This position will be based at the Shaw AFB. In this position, you will have a chance to expand and your skills while working with a diverse and dynamic team.

The VTC Service Desk Technician will be part of a dynamic team supporting US Army Central (ARCENT) G2. We are looking for your experience in resolving Tier I hardware, software, and application problems. These duties include but are not limited to diagnosing and resolving workstation software and hardware problems, common Microsoft Office issues, printer issues, basic network (LAN) issues, scheduling & troubleshooting video tele-conferences (VTCs), following approved processes and procedures, and troubleshooting these issues in person or over the phone. Position must have a working knowledge of Active Directory Users & Computers, security groups and NTFS permissions, Cisco network/LAN principles, MS Windows 10, MS Office, desktop & laptop hardware, etc. Experience with US Intelligence networks.

Primary Responsibilities

• Serve as the first contact with customers who need technical, account management, and VTC assistance

• Investigate and diagnose Tier 1 hardware, software, and application problems; promptly escalate incidents to Tier 2 support as needed

• Submit, update, and monitor the service desk ticketing system for all in-coming requests

• Provide hands-on assistance involving troubleshooting and diagnostic support for all related VTC/DVTC systems, equipment failures or service issues

• Schedule DIA JWICS Video Teleconferences and de-conflict scheduled conferences as needed

• Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead

Basic Qualifications

• Active TS/SCI clearance required

• Previous VTC/DVTC help desk experience and/or IT Help Desk experience.

• Possess DoD 8570 IAT Level 11 certification and maintain certification, CompTIA Security +

• Requires high school diploma or equivalent

• Experience with Microsoft Office 365 and related services

• Basic knowledge of LAN/WAN and networking infrastructure

Preferred Qualifications

• Computing environment certification, such as:  Microsoft Windows 10, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, Network+

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.