To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at

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Job #: R-00104449
Location: Remote, US
Category: Software Specialist
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating
Clearance: Public Trust
Referral Eligibility: Eligible
Referral Bonus Amount: $2000
Group: Health

This job posting is no longer active.

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Job Description:

Leidos is seeking a Virtual Health Tier III Application Engineer to work remotely supporting the DHMSM contract. The DHMSM program provides modernization of Electronic Health Record (EHR) capabilities for the Department of Defense. The Leidos Partnership for Defense Health (LPDH) is seeking multiple candidates for the engineering team to define, implement, deploy, and sustain new capabilities for the MHS GENESIS DoD EHR system.

Primary Responsibilities

  • Provide Tier III Service Desk functions for evaluating, processing/resolving, reporting, and tracking of trouble tickets. Monitoring ServiceNow queues, managing software problem incidents, to ensure information is complete and accurate to facilitate reproduction, analysis, and resolution.

  • Coordinate with the Tier I / Tier II support center staff and/or ticket originator to confirm or obtain additional information and assign classification and priority to facilitate timely processing

  • Manage the User Account provisioning and troubleshooting

  • Investigate COTS and custom software application issues, gathering log files, and coordinating DevOps and Development team support – as needed

  • Handle routine tasks with no assistance and complete new assignments with general instructions

  • Work on assignments that are moderately complex in nature, using engineering judgement to resolve issues and make recommendations following standard practices and procedures

Basic Qualifications

  • US Citizen with active ADP1, Tier 5 BI Clearance

  • BA or BS degree in technical field

  • Minimum 6 years prior relevant operational application support experience

  • Must agree to working in a 24/7, rotational shift environment

  • Recent DevOps and/or Tier III engineering experience in operational environment

  • Possess excellent analytical problem solving and communication skills; professional and courteous

  • Must learn quickly, work independently, be detail-oriented, and excellent time management skills

  • Must have the ability to own a technical task and work it to completion

  • Experience in an operations environment with extensive phone and email interaction with end users

  • Experience troubleshooting user issues and gathering information to support resolution

  • Experience with ServiceNow ticket management tool

  • Knowledge of and experience supporting software applications in an AWS cloud environment

  • Experience scripting (Bash, Python) in a Linux (RHEL) environment

  • Experience with Active Directory, Windows Server 2016 & 2019; IIS Server 10, SQL Server 2016, and .Net 3.5-4.8

  • Experience with PowerShell and Visual Studio to support automation & troubleshooting

Preferred Qualifications

  • Current DHA clearance, DHA-issued CAC, and DHA administrator accesses

  • Experience with Philips eCareManager, Capsule, and Caregility applications

  • Experience with monitoring tools (AppDynamics, Prometheus, Grafana, Splunk, etc.)

  • Experience using and/or maintaining development and automation tools such as Git, Jira, Terraform, Cloudformation, Packer, Consul, Vault, Kubernetes, Maven

  • Experience troubleshooting application environments including the following technologies:

    • FHIR/HL7 interface standards

    • Hashicorp Vault and Consul applications

    • Angular, JavaScript / Typescript, CSS / HTML

    • REST API’s (JSON, XML)

    • Containerization (Docker)

    • Container Orchestration (Rancher, Kubernetes)

    • Spring based microservices

  • Experience with the following technologies is desired:

    • CI/CD pipeline automation (GitLab CI, Ansible, Jenkins)

    • Infrastructure as Code (IaC) architecture design, deployment, migration, and sustainment

    • Container/Artifact Registries (e.g., GitLab, Nexus, Harbor)

  • Experience with Cybersecurity tools and process

  • Experience with Identity and access management

  • Experience with ITIL

Pay Range:

Pay Range $78,000.00 - $120,000.00 - $162,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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