Leidos is seeking a Virtual Health Tier III Application Engineer to work remotely supporting the DHMSM contract. The DHMSM program provides modernization of Electronic Health Record (EHR) capabilities for the Department of Defense. The Leidos Partnership for Defense Health (LPDH) is seeking multiple candidates for the engineering team to define, implement, deploy, and sustain new capabilities for the MHS GENESIS DoD EHR system.
Provide Tier III Service Desk functions for evaluating, processing/resolving, reporting, and tracking of trouble tickets. Monitoring ServiceNow queues, managing software problem incidents, to ensure information is complete and accurate to facilitate reproduction, analysis, and resolution.
Coordinate with the Tier I / Tier II support center staff and/or ticket originator to confirm or obtain additional information and assign classification and priority to facilitate timely processing
Manage the User Account provisioning and troubleshooting
Investigate COTS and custom software application issues, gathering log files, and coordinating DevOps and Development team support – as needed
Handle routine tasks with no assistance and complete new assignments with general instructions
Work on assignments that are moderately complex in nature, using engineering judgement to resolve issues and make recommendations following standard practices and procedures
US Citizen with active ADP1, Tier 5 BI Clearance
BA or BS degree in technical field
Minimum 6 years prior relevant operational application support experience
Must agree to working in a 24/7, rotational shift environment
Recent DevOps and/or Tier III engineering experience in operational environment
Possess excellent analytical problem solving and communication skills; professional and courteous
Must learn quickly, work independently, be detail-oriented, and excellent time management skills
Must have the ability to own a technical task and work it to completion
Experience in an operations environment with extensive phone and email interaction with end users
Experience troubleshooting user issues and gathering information to support resolution
Experience with ServiceNow ticket management tool
Knowledge of and experience supporting software applications in an AWS cloud environment
Experience scripting (Bash, Python) in a Linux (RHEL) environment
Experience with Active Directory, Windows Server 2016 & 2019; IIS Server 10, SQL Server 2016, and .Net 3.5-4.8
Experience with PowerShell and Visual Studio to support automation & troubleshooting
Current DHA clearance, DHA-issued CAC, and DHA administrator accesses
Experience with Philips eCareManager, Capsule, and Caregility applications
Experience with monitoring tools (AppDynamics, Prometheus, Grafana, Splunk, etc.)
Experience using and/or maintaining development and automation tools such as Git, Jira, Terraform, Cloudformation, Packer, Consul, Vault, Kubernetes, Maven
Experience troubleshooting application environments including the following technologies:
FHIR/HL7 interface standards
Hashicorp Vault and Consul applications
REST API’s (JSON, XML)
Container Orchestration (Rancher, Kubernetes)
Spring based microservices
Experience with the following technologies is desired:
CI/CD pipeline automation (GitLab CI, Ansible, Jenkins)
Infrastructure as Code (IaC) architecture design, deployment, migration, and sustainment
Container/Artifact Registries (e.g., GitLab, Nexus, Harbor)
Experience with Cybersecurity tools and process
Experience with Identity and access management
Experience with ITIL
Pay Range:Pay Range $78,000.00 - $120,000.00 - $162,000.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.