To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network
Skip to main content

Job #: R-00104563
Location: Calgary, AB
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 75% of the time
Shift: Standard Plus On Call
Clearance: Other Clearance
Referral Eligibility: Ineligible
Group: Civil

This job posting is no longer active.

Share: mail twitter linkedin

Description

Job Description:

Leidos is seek a Field Service Technician to join our SES team. The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Travel to various customer sites domestically and internationally as required.

SES is comprised of three divisions to align with our customers’ missions and needs:

  • Aviation Solutions

  • Ports & Borders

  • Global Services

The Senior Field Service Technician must be an example for others to follow. 

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals.

  • Possesses a high level of technical knowledge on the company’s Trace, X-Ray and Multiplexing technologies.

  • Mentors lower level FSTs in order to improve their skill and knowledge of the equipment to include on the job training (OJT).

  • Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations.

  • Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites. 

  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.

  • When needed, act as a liaison between the customer and other departments/functions with in the company.

  • May be called upon to work on equipment that has little or no documentation or training.

  • Completes all scheduled maintenance within required deadlines

  • Reviews all logs and maintenance tracking systems for open issues and prepares formal reports to customers as necessary.

  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.

  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.

  • Seeks to provide technical support to customers and other service professionals as required.

  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.

  • Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays high proficiency in servicing 

  • Exercises every available measure to control and minimize costs while maximizing revenue.

  • Travel, overtime and work hours other than Monday-Friday may be required.

  • May be expected to assist in the preparation of operator and maintenance documentation, training, and may provide training to others as an instructor. 

  • Other duties as required.

POSITION REQUIREMENTS:

  • BS degree in related field (industrial, electrical, electronic, mechanical).  Equivalence achieved through comparative work and life experience is acceptable (8 years work experience in a related electrical or mechanical field service role).
  • Preferably including certification in networking or systems integration (A+, CCNA, or similar)
  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • Minimum of 8 years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment               
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice.
  • While direct supervision is not the primary responsibility of this position, there will be instances where supervision of others on a project basis may be required. Must be capable of leading small (4-6 members) cross functional teams of similar roles.
  • Must be able to pass an in depth background check (TSA eQIP).

PHYSICAL/MENTAL REQUIREMENTS:

  • Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.

  • Excellent customer service skills and the ability to handle stressful situations.

  • Self-motivated, reliable, and accountable individual

  • Must be able to lift/carry 50 lbs.

  • Must be able to push/pull 200 lbs.

  • Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.

  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.

  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

  • Must be willing to work on-call and off-shift as assigned and requested by district manager. 

  • Must be willing to work emergency support as needed and perform on-call responsibilities per specified schedule or as otherwise prescribed by district manager.

WORK ENVIRONMENT:

  • Work environment is typically considered to be off-site, wherever the customer of concern is located.  Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.  Typical travel requirement is between up to 75% to support field service activities and customer relationships

Pay Range:

Pay Range - -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community