Supports AHLTA/CHCS systems. Performs systems analysis of these systems. Supports the installation of computer operating systems, application software, and computer hardware. Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manages the overall installation and maintenance of CHCS/AHLTA hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshoots hardware and application software. Loads new software releases and software maintenance updates at the customer site. Logs trouble calls with the Defense Health Global Support Center (DHAGSC) with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs CHCS/AHLTA system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.
Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups
Support System Upgrades CHCS/AHLTA (Hardware / Software / Firmware) Manage CHCS/AHLTA Site Level System Availability
Assist System Engineering with monitoring System Performance and Management of identified bottlenecks
Assist Software Engineering / TIER III with resolution of data integrity issues. Install SDD- approved software (change packages, special software, quick fixes, IAVA patches)
Maintain MHS approved interfaces between SDD IT Systems (CHCS/AHLTA) in coordination with primary vendor
Provide onsite support for testing, evaluation and implementation of new SDD- approved IT systems and system enhancements
Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)
Plan, coordinate, and participate in major system events
Perform technical escalation
Support special projects pertaining to CHCS/AHLTA Other
Duties as assigned supporting CHCS/AHLTA
Must be able to obtain ADP II.
Must Possess current Comptia Security+ Certification to be considered for this position.
Education: typically requires BS degree or equivalent experience and less than 2 years prior relevant experience.
Pay Range:Pay Range $46,800.00 - $72,000.00 - $97,200.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.