Human Centered Design Lead

Description

Job Description:

The Civilian Health Solutions Group has an opening for a Human Centered Design Lead to support a large healthcare program.

Job Description

• Lead product and service design efforts across a portfolio of products and services for the for a large CMS portfolio

• Guide research (both qualitative and quantitative) with the sole objective of helping program teams understand their stakeholders, define value, develop prototypes, support usability and execution

• Lead program teams through the user research phase to develop insights that create innovation, inform design, and guarantee value-driven delivery for a large Infrastructure Services Project

• Lead efforts in the development of actionalble outcomes defining product backlog and user stories

• Oversee the creation of design artifacts including but not limited to personas, journey maps, wireframes, sitemaps, mockups, flowcharts, storyboards, and user stories. 

• Collaborate and lead efforts across teams, working with product and project managers, to support analysts, engineers, and product specialists integrate user experience findings

• Develop standards and best practices for program teams to help foster user experience design and agile incremental delivery

• Develop awareness and understanding of our clients’ operational landscapes, use that knowledge to drive recommendations on improving service delivery

BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience. Experience may be substituted in lieu of degree.

Relevant Experience

• Portfolio demonstrating experience and knowledge in User Experience design and more specifically Human Centered Design in service center and cloud infrastructure management

• 3+ years of relevant professional experience in projects with emphasis on big data, reporting and analytics

• Experience supporting cloud infrastructure, product development, and customer experience

• Experience in agile software development

• Federal government experience preferred

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

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Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.