Leidos Civil Group helps modernize infrastructure, systems, and security. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields. To explore and learn more, click here!
Leidos is currently seeking a IT Support Specialist to support The Department of Transportation Enterprise Information Technology Shared Services (DOT EITSS) . With varying requirements and processes, ITSS supports an IT infrastructure comprised of approximately 15,000 end user devices, and a customer base of over 10,000 end-users located at DOT headquarters and several field sites throughout the United States.
What you’ll do:
This role will require performing day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution
Imaging Dell laptops and desktops using the DOT standard image following the SOP
Submitting TSRs and SMRs for in processing and out-processing MARAD employees.
Configuring and troubleshooting iPhones for MARAD users. Keeping the iPhone tracking sheet up to date
Moving IT equipment for employees between offices when requested.
Replacing toners for small printers when requested and keeping the toner inventory tacking sheet up to date
Maintaining the MARAD storage room located on the west building, second floor.
Creating FedEx shipping labels and shipping IT equipment to users and to the MARAD IT field offices when requested
Setting up meetings for the MARAD’s administrator and deputy administrator at the MARAD’s main conference room. Those are either MS teams or Zoom meetings.
Installing MARAD specific software for MARAD users when requested
Participating in the department’s monthly server patching cycles. One Saturday and one Sunday each month. This will require gaining access to MARAD servers but the technician will only be pushing windows updates to those servers
Providing onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar
Who you are:
Requires high school diploma or equivalent and 5+ years of prior relevant experience of providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment
The Successful candidate must possess a Dell, IT, and Networking Certifications
Must have strong customer service skills and be able to multitask between hardware and software solutions
Candidate will be a U.S. citizen or green card holder who has resided in the U.S. for 3 or more years and will have the ability to obtain and maintain a Secret Clearance
Pay Range:Pay Range $48,750.00 - $75,000.00 - $101,250.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.