ServiceNow Software Asset Management (SAM) Developer

Description

Job Description:

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Principal ServiceNow Software Asset Management (SAM) Developer will serve as the key technical resource contributing the configuration, development, support, and maintenance of the ServiceNow Software Asset Management  (SAM) implementation. The successful candidate will have fluency in ServiceNow SAM processes and module development principles that enables team lead and stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices. Do you have most of these key required skills, education, or experience? Do you want to learn more about our telework posture? Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

Preference is candidate’s local to DMV, but accepting out-of-state candidates. Preference is East Coast Time Zone, but not required. Must work between 7am-5pm. Candidate much be a dedicated resource (not supporting other contracts).

Team Culture:

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

Mentorship & Career Growth:

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced engineers will be assigned to new hires for one-on-one mentoring, collaborative code reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

Foundation for Success (Basic Qualifications):

This experience is the foundation a candidate needs to be successful in this position:

• 7 years of direct development experience with the ServiceNow platform – ITAM including SAM, CMDB, Discovery, MID Servers, Workflow/Notifications, Workspaces, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, ACL Roles / Groups.
• 5 years of experience with importing and exporting data to ServiceNow using data loads, transform maps and transform scripts.
• 5 years of experience developing ServiceNow SAM Implementations.
• ServiceNow Certified Implementation Specialist (CIS) - Software Asset Management (SAM)
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)

Factors to Help You Shine (Required Skills):

These skills will help you succeed in this position:

• Solid ServiceNow ITOM Developer knowledge and experience (Software Asset Management, CMDB, MID Server and Discovery)
• Skills with using JavaScript, REST and SOAP integrations
• Experience with ServiceNow App Engine Studio with UI Builder
• Experience designing and developing ServiceNow process flows and workflow

How to Stand Out from the Crowd (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• ServiceNow Certified Implementation Specialist – Software Asset Management
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Data Import experience
• Agile development
• System integration (SOAP, REST, Stored Procedures, Queues, etc.)
• JavaScript, REST and SOAP integrations
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.

Day to Day Responsibilities:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status.  We are excited for you to take your place in our Leidos Family.

Find your “Why” with us!

• Serve as the Principal ServiceNow application developer responsible for implementing Software Asset Management solution design using best industry and ServiceNow practices
• Facilitate requirements gathering and document requirements
• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes
• Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.
• Develop JavaScript server/client code.
• Create and use update sets and XMLs to move customer configuration and data between environments
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.
• Participate in discovery sessions and process definitions with team lead and other developers
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows
• Develop ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies
• Work with advanced technical principles, theories, and concepts.
• Challenge with working on complex technical problems and providing innovative solutions.
• Work with highly experienced and technical resources
• All other duties as assigned or directed

Education & Qualifications

• Bachelor’s degree and 12 years of prior relevant experience or Masters with 10 years of prior relevant experience.

• Must be able to obtain a Public Trust

Leidos’ Health Group is recognized as a Top 10 Health IT provider. We draw on decades of success to deliver a range of solutions and services designed to meet the healthcare challenges of today. From the research bench to the patient bedside, we are a company of scientists, engineers, and technologists delivering a broad range of impactful, customizable, and scalable solutions to hospitals and health systems, biomedical organizations, and every U.S. federal agency focused on health. Leidos works with customers across the continuum of care to improve clinical, operational, and financial outcomes with innovative solutions that advance the next generation of care. Our mission is to contribute to creating a healthier world. Begin your journey of a flourishing and meaningful career, share your resume with us today! ITSSCII

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.