Time & Pay Solutions Specialist

Description

Job Description:

Leidos Corporate HR Organization has an immediate opening for a Time & Pay Solutions Specialist to join our Payroll Team. We are seeking a customer service oriented individual who will be responsible for providing support related to timesheet and payroll customer service, audit requests, status reporting, special projects, and other duties as assigned. This role reports to the TAPS Manager.

Please note that this is a junior role with an actual pay of $48,000 - $52,000 per year ($23.08 - $25 per hour).

Primary Responsibilities:

• Assist employees with timesheet questions including recording of hours which may be confidential in nature.
• Perform timecard corrections in the system of varying complexity
• Provide appropriate timesheet and payroll information to Human Resources/Legal when necessary.
• Assist employees with creating paper correcting timesheets when needed
• Recommend actions to resolve timesheet discrepancies. 
• Ability to review and analyze pay data and resolve pay related questions.
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Special projects and other duties as assigned

Required Qualifications:

• High School diploma / GED with 2+ years’ timesheet administration or time charging experience.  
• Excellent communication skills.
• Microsoft Office experience a must.
• Ability to work overtime when special projects occur.  
• Require strong working knowledge of time charging and payroll policies and procedures to ensure adherence to Company Policy and Federal Labor Laws.
• Deadline oriented and ability to multi-task
• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases, and remote control
• Strong client-facing and communication skills 

Desired Qualifications:

• The ability to complete assignments independently.
• Prior experience in a government contracting environment.
• Good written and oral communications skills.
• Must be resourceful to find answers to questions

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.