Description
Job Description:
Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you!
The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!
As part of the Leidos team, you will provide support at a customer site at Kadena Air Base in Okinawa, Japan under minimal supervision, support for hardware and applications front-line support to AHLTA/CHCS end users. This position will allow you to interact with network services, software systems engineering and/or applications development to restore service and/or identify core problems. You will be asked to simulate or recreate user problems to resolve operating difficulties. This role is responsible for maintaining acceptable levels of customer satisfaction according to defined policies and work with engineers to resolve Tier 2 and Tier 3 support issues and participate in new application rollouts, testing and special projects as needed. This great job opportunity makes a difference for so many important customers with critical missions and is a great opportunity to join Team Leidos for long term career growth!
WHAT YOU WILL BE DOING:
Under close supervision, performs first line technical support to AHLTA/CHCS customers with questions regarding account administration, distribution of software and documentation, applications, system, and network status
May answer simple technical or functional questions and perform minor troubleshooting regarding use of CHCS and AHLTA
Uses established detailed guidelines and assists higher level technicians with on-site installations
Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems
If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support
Follows detailed administrative procedures and processes support requests accurately and in a timely manner
Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance
Attends training sessions as required (DoD, Service, MTF, and/or Corporate)
Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The full Job Description can be made available as part of the hiring process.
WHAT YOU WILL NEED TO SUCCEED:
High school diploma or equivalent and less than 1 year of prior relevant experience..
Must be able to obtain ADP II clearance
Comptia Security + certification within 6 months of hire
Pay Range:
Pay Range $31,200.00 - $48,000.00 - $64,800.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
