User Support Specialist (Intelligence Data Discovery and Tradecraft)

Description

The Leidos Innovations Center (LInC) has an exciting opening for you, our next User Support Specialist (Intelligence Data Discovery and Tradecraft), to play a critical customer facing role focused on enhancing user implementation of software developed under the DOMEX Technology Platform (DTP) program. DTP provides cutting edge data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members.

Our next User Support Specialist will provide DTP software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant classified data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with DTP team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people.  Primary work location will be onsite at our client location in Bethesda. Occasionally, some work can be performed remotely. 

As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:

• Becoming a DTP power user to support the discovery of critical intelligence insights.
• Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate DOMEX data in finished intelligence products.
• Identifying and pursuing opportunities to increase user adoption of the DTP and DOMEX data.
• Creating DTP training and familiarization material to support Users.
• Documenting and communicating user requirements to DTP development teams.
• Collecting and analyzing metrics to refine user engagements and improve data discovery.

To be successful in this role you need (required):

• An active TS/SCI clearance with ability to obtain CI Polygraph.
• A Bachelor’s Degree and minimum two years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast passed environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• To be self-motivated, creative, and organized.
• The ability to clarify and accomplish tasks on time, under limited supervision.
• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
• Excellent written and verbal communication skills.

You will wow us even more if you have these:

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).  
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
• Experience working Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)

#NMECDTP

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.