Enterprise Operations Manager

Description

The Leidos Defense Group has an opportunity for an Enterprise Operations Manager supporting Air Force users in the National Capital Region. While the position is based at Joint Base Andrews (JBA) in Maryland, the team operates out of Joint Base Anacostia-Bolling (JBAB) in DC and the Pentagon in Virginia, and requires work out of all three locations on a regular basis.  The position will be responsible for leading the Enterprise Operations team in support of the Air Force 844th Communications Group on both NIPRnet and SIPRnet domains at locations throughout the National Capital Region (NCR), primarily at JBA, JBAB, Pentagon.  The Enterprise Operations team includes 80+ staff across a wide range of technical disciplines, providing Tier 2 and Tier 3 support for the entire infrastructure and platform services hosted on-premise for the Air Force in the NCR. The infrastructure includes Windows and Linux systems, VMware-based virtualization, VDI Horizon,  MS SQL and Oracle databases, base Network operations,  and associated data center network capabilities such as load balancing and 802.1x policy enforcement. Candidate will be responsible for maintaining Tier 2 and Tier 3 support in regards to operational incidents, requests, and changes in a highly dynamic and demanding environment.

Primary Responsibilities:

• Responsible for managing a team of experienced professionals who are sitting at three physically diverse locations – JBAB, JBA, and the Pentagon.

• Leads, directs and reviews the work of the team who are independent on their assignments.

• Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports as well as time-and-material subcontractors operating in a blended Leidos-subcontractor team.

• Duties may include updating to new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches.

• Responsible for creating and maintaining system documentation to include diagrams, configuration details, admin guides, and Standard Operating Procedures (SOPs).

• Responsible for laptop and desktop imaging process for NIPR and SIPR including infrastructure to support this activity. 

• Duties may include updating to next gen technology, managing legacy systems, and coordination with multi-functional team support to ensure a high-quality product for customers.

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

• Track task and project performance of the direct reports, specifically to analyze the successful completion of short- and long-term goals.

• Application of security settings and other commercial best practices such as DISA STIGs.

• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.

• Works to influence project\team leaders regarding solution design, process and/or approaches.

• Utilizes expert knowledge of and ability to apply advanced principles, and concepts.

Basic Qualifications:

• Bachelor's degree in a relevant technical discipline and 12+ years or prior relevant experience or Masters with 10+ years of prior relevant experience, in lieu of a degree additional years of specific experience will be accepted.   

• 5+ years of technical team lead experience. 

• Candidate must possess (or be capable of acquiring within 30 days) DOD 8570 certification at least IAT Level II (e.g., Security+ and Windows Server 2016 CE).

• Experience researching, testing, and implementing DISA STIGs, applying security patches, using and applying Group Policies (GPOs) and local security policies, and remediating vulnerabilities per compliance requirements and deadlines.

• Advanced time management and analytical skills.

• Excellent client-facing communication skills.

• Must have a full DoD Secret Clearance at start, Top Secret preferred.

Preferred Qualifications:

• Experience leading a technical team of at least 40 staff desired.

• Experience leading a team responsible for IT operations and sustainment desired.

• Certifications in applicable technologies desired.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.   For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.