Systems Specialist Lead

Description

Oversees daily operations of AHLTA/CHCS and DII systems at the customer site to ensure system availability. This position is responsible for controlling the process of ensuring accurate and timely technology support and problem resolution to internal and external customers. Is responsible for resolving complex and everyday service requests relating to CHCS/AHLTA, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of CHCS/AHLTA hardware and software. Supervises and coordinates the activities of workers who provide problem solving support for CHCS/AHLTA.

Manages overall installation and maintenance of CHCS/AHLTA hardware and software; monitors overall system performance. Troubleshoots main frame hardware and application software. Loads new software releases and software maintenance updates at the customer site as required. Logs trouble calls with the Support Center to include follow-up until problem resolution. Maintains a site log of trouble calls and accumulates data for effective problem resolution statistics. Performs system security checks on a routine basis; Performs system analysis, integration and support of new interfaces/products. Communicates with external Leidos and customer resources for planned site activities and implementation actions. Manages the tasks, priorities, and objectives of the incumbent staff within the hospitals and remote clinics. Interviews/evaluates a select pool of personnel for technical support positions when required. SCOPE:

Assists the chief of information services and communicates with external Leidos and customer resources for planned site activities and implementation actions. May supervise local site operations staff and remote MAAG hosted site staff. Communicates with external, Leidos and customer resources for planned site activities and implementation actions. Supervises operations staff and site user support/help desk. Manages site deliverables, ensuring quality and timeliness of services. Coordinates system availability and preventive maintenance of systems, including peripherals.

 Works on diverse tasks and ensures project budget, schedules, and performance requirements are met for CHCS/AHLTA program support. Contributes to the development of the organization's goals and objectives. Frequently interacts with customers at the host locations, MAAG supported locations, and functional peer groups. Plans, directs, and coordinates the internal information technology support team / help desk. Performs extensive customer communication. Oversees servicing of a range of equipment from end user workstations to servers to networks. Plans, directs and coordinates daily activities of a department/group/team.

Manages the overall installation and maintenance of hardware and software for CHCS and AHLTA; Monitors overall system performance.

Type of Tasks to Perform (non inclusive):

• Site Administration Tasks to include CHCS/AHLTA, DII System administration, scheduled backups

• Support System Upgrades (Hardware / Software / Firmware)

• Manage Site Level and MAAG hosted sites CHCS/AHLTA System Availability

• Assist System Engineering with monitoring  System Performance  and  Management of identified  bottlenecks

• Assist Software Engineering / Tier 3 with resolution of data integrity issues.

• Install SDD- approved software (change packages, special software, quick fixes,  security patches)

• Maintain MHS-approved interfaces between SDD IT Systems(CHCS/AHLTA) in coordination with primary vendor

• Provide onsite support for testing, evaluation and implementation of new SDD- approved system enhancements

• Provide Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)

• Plan, coordinate, and participate in major system events for CHCS/AHLTA.

• Perform technical escalation

• Support special projects directly related to CHCS/AHLTA

• Other duties as assigned supporting CHCS/AHLTA.

Basic Qualifications

• Must be able to obtain ADP II.

• Must Possess Comptia Security+ Certification prior to be considered.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.