Technical Operations Manager

Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise Information Technology (IT) services. You will be working in support of a program that provides sustainment, maintenance, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.

Clearance: You must hold a current Secret clearance with ability to obtain Top Secret/SCI upon hire.

Salary Target: $125,000.00

What will you do in this role? 

• Lead and manage an all-star team of Network Controllers, System Administrators, Network Engineers, Applications Systems Administrators, Storage Administrators, and Storage Database Managers (Approximately 22 personnel).

• Serve as a senior technical advisor to program leadership and customer.

• Oversee and direct all facets of event management.

• Oversee/troubleshoot multiple NORAD/USNORTHCOM networks and systems.

• Oversee day-to-day maintenance and sustainment of networks.

• Oversee all facets within data center management.

• Provide updates/briefs on technical performance directly to program leadership and customer.

• Direct systems reliability tests and provide after action reports and lead remediation actions.

• Support cyber security efforts to secure networks.

• Direct network support to Service Desk Technicians and geographically separated units.

• Provide management of 3 work centers (Net Ops, Sys Admin, and Apps). 

• Drive project integration from testing to introduction and implementation to the production networks.

• Develop and manage changes and priorities to develop and deliver monthly reports on contract deliverables.

• Coordinate with other managers across contract to integrate new technologies or improve network performance.

• Coordinate with Government customers on continuity management testing.

• Coordinate and negotiate with Government customers on the upgrade, refresh, or integration of new technologies.

These qualifications are required:

• Bachelor’s degree with 8 years of experience or Master’s degree with 6 years of experience, additional years of directly applicable experience may be accepted in lieu of a degree.

• Must hold a current Secret security clearance with ability to obtain Top Secret/SCI clearance.

• Must have server related certifications (i.e., Windows Server 2016, or CompTIA Server+, etc.)

• Must have Security +CE certification or equivalent.

• Must have a minimum of ITIL Foundations level certification, or ability to obtain within six months. 

• Experience with cloud services, alarm surveillance, fault management, LAN maintenance, and performance management.

• Experience CISCO, Juniper, and/or Optical Switching.

• Experience with Network Security (STIGS, Access Control Lists, Traffic, etc.)

• In-depth understanding of network topologies, both transport and IP.

• In-depth understanding of virtual applications and Virtual Desktop Infrastructure (VDI) design and implementation.

These qualifications are preferred by the program:

• Bachelor's or Master’s degree in associated field.

• CCNP or Juniper Enterprise Certifications.

• Project Integration and Services experience.

• Service Validation and Testing (SVAT) experience.

• Oversight of Command Cyber Readiness Inspection (CCRI) activities and process.

• Additional ITIL Certifications.

• Excellent project, technical, interpersonal, presentation and problem management skills.

• Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts.

• Familiarization of NORAD/USNORTHCOM missions and DOD regulations and directives.

N2NOMS