Operations Service Delivery Manager

Description

Are you ready to make a difference? Leidos is a Fortune 500 technology, engineering, science solution and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil and health industries.

The GIG Service Management – Operations II (GSM-O II) program has an opening for an Operations Service Delivery Manager (SDM). The SDM will orchestrate, plan, report, and perform operational activities to execute DoD Information Network (DODIN) global network operations. Our customer is the Defense Information Systems Agency (DISA) located at Scott AFB, IL and provides the worldwide Defense Information System Network (DISN) services to the Department of Defense and national security organizations.

The SDM manages an operations team of over 175 controllers across two Network Operations Centers (NOCs).  The operations team is geographically dispersed, provides 24x7 support, and responsible for incident management, restoral, and reporting of optical and legacy network, IP core, and Unified Capability events. The SDM works closely with functional NOC team managers and senior program management to establish cross functional processes and procedures and establish standard policies and procedures which are ITIL based and reflect the overall mission of the GSM-O II.

Primary Responsibilities:

• Oversee and direct all aspects of network operations

• Directly manage contractor support staff

• Ensures performance requirements are met

• Coordinate subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions

• Identification and management of issues, risks, dependencies

• Troubleshoot and resolve connectivity and network problems

• Status reporting to the task order manager and customer

• Creating, documenting, and executing action plans

• Work with the customer and external stakeholders to accomplish program goals in which we are dependent on them completing tasks

• Manages aspects of multiple operations tasks simultaneously

• Monitor, adjusts and reports on operations performance, budget and schedule

• Some travel may be required

• Analyze, manage, and resolve all issues in a timely manner.

• Drive innovative solutions

• Ensure continual process improvement within the NOC including but not limited to automation of task and reporting, implementation of enterprise-wide monitoring initiatives

Required Qualifications:

• Proven network or NOC managerial experience

• Demonstrated history of successfully leading and supervising large teams

• Experience in assigning tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer

• In-depth knowledge in network operations, incident management, trouble management, problem management, and continuity of operations

• Technical familiarity in network services and architecture (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.)

• Experience hiring, developing and training customer focused staff

• Excellent oral communication skills, writing and presentation skills

• Ability to interact with customer in a professional, articulate manner

• Ability to make decisions and escalate when needed

• Self-starter with the ability to work independently with little to no supervision.

• Possess an active DoD Secret Security Clearance with eligibility for Top Secret/SCI

• Requires a BA/BS degree or equivalent experience and 8+ years of prior relevant experience or MS degree with 6+ years of prior relevant experience

Desired Qualifications:

• Large complex network operations experience

• Master's degree in a relevant technical discipline

• Working knowledge of IT networks, to include network appliances (e.g., routers, load balancers, domain name servers, firewalls)

• Experience working with ServiceNow

• Works well under pressure with differing levels of management

• Analytical/Critical thinker, Metrics Driven

• ITIL certification

• Ability to obtain DoD 8570 certification at IAT level II, Security+ CE

GSMO

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.