Service Desk Administrator

Description

Are you interested in continuing your IT career in Africa?

Leidos is gearing up for a Secret Cleared experienced and motivated Service Desk Technician that enjoys working in a dynamic fast-paced environment to support the CITS III Contract in Djibouti, Africa.   

This funded program provides critical Communications and Information Technology Services to support Combined Joint Task Force - Horn of Africa (CJTF HOA/AFRICOM) and associated staff elements and organizations.  It provides our war fighters support in their mission to keep threats and vulnerabilities as low as possible by ensuring their computer network is stable, undisrupted, secure and will require OCONUS travel.

PRIMARY RESPONSIBILITIES:

The Service Desk Technician will be responsible for supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network. Troubleshoot and resolve complex issues and work

with other teams to identify root cause and required remediation actions. Develop standards and procedures that provide for efficient operation of the infrastructure services and systems. Create and maintain systems documentation and SOPs.  Responsible for thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Ensure proper monitoring of systems or support requests is implemented for optimal uptime, customer service, and support. Actively monitor and report on systems to track achievement of Critical Success Factors (CSF).  Monitor to ensure tickets are addressed within identified CSFs and in alignment with ITIL best practices.

Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.  They must be customer

service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner.  The candidate will be required to work

in dynamic fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users.

You'll Bring These Qualifications:

• Currently hold an adjudicated Secret Clearance and be able to maintain

• BA/BS + 5 years recent specialized or AA/AS +7 years recent specialized or a major cert + 9 years recent specialized or 11 years of recent specialized experience

• Microsoft Certified Solutions Associate MCSA

• DOD 8570 IAT2 compliance (CompTIA Security +, equal or greater)

Familiarization with the following is highly recommended;

• Gfud – (Global Federate Unified directory)

• Mim – (Microsoft Identity Management System)

• Active directory

• Win 10

• Depot

These Qualifications Would be Nice to Have:

ITIL v3 - Foundation

Automation using Microsoft PowerShell, VBScript, or batch files

Adaptable to changing circumstances and operational needs

Understanding of Department of Defense Military standards

Experience working with and supporting Cisco Routers and Switches

Experience with DoD IT security requirements

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.