Description
THE CHALLENGE:
Working within a multi-disciplinary UK TechOps team you will be immersed in a mission critical Government Contract currently undergoing transformation of the UK’s biometrics platform to cloud. On behalf of our central government customer, you will have direct impact on the current and future iterations of one of our most important pieces of critical national infrastructure.
Infrastructure and Application Support Engineers are expected to support and maintain the core system and any of its sub-systems within, housed at both primary and secondary sites and comprising of physical or virtual hardware either on-premises or eventually provisioned as cloud services, software, network services and data storage through both Business as Usual (BAU) and Project work.
As well as being technically proficient Infrastructure and Application Support Engineers also require excellent team motivational and customer relation skills, being prepared to take the lead on projects, show task ownership and be willing to provide a full “end to end” service for fault resolution. Engineers will manage set-up, configuration and fault finding of key infrastructure ensuring that systems are working efficiently and to the correct specification.
The service is a 24/7 operation and although this role operates in core hours, individuals will on rare occasion need to be flexible in working patterns to support out of hours work. (9-5 core hours with rare support cover)
On-call support (with additional payment) is shared on a rotational basis between the TechOps team and will be a mandatory part of this role once adequate training has been provided.
GENERAL RESPONSIBILITIES:
Support and maintain BAU of the customers core system and any of its sub-systems.
Review of incidents:
- To handle incoming technical support incidents
- Management of personal call queue, ensuring calls are closed in a timely fashion
- Provide updates and ensure ongoing customer communication is maintained
- Resolution of incidents where possible
- Escalation of calls to 4th Line Team as necessary
- To work as part of a close-knit team of support Engineers
- Work with other internal teams (Technical Delivery Teams, Development, Projects, etc.)
- Prioritise incident resolution with guidance from line Manager
Analysis and resolution of issues:
• Assist where required in reproduction of problems on Test Beds
• Involvement in Continuous Service Improvement (CSI) process
• Provide sufficient details of issues and examples as needed
Maintain and improve the core system:
• To assist (where possible) in solving software / implementation problems.
• To identify and report errors or faults before they impact operations.
• To follow and improve system procedures and documentation
• Assist with installation of software.
System Monitoring:
• Monitoring of the system using E-Health, Oracle Enterprise Manager, Custom monitoring scripts
• Ad-hoc system monitoring
Support the following sub systems: Live Scan, Biometric Search Gateway (BSG), and Custody Interface (NSPIS)
Role reports to: Technical Ops Manager
Personal Skills (preferred not essential):
Technical Skills:
• Familiarity with Technical Operation processes and functionality.
• Troubleshooting and analytical problem-solving skills.
• Logic approach to assist in solving system faults/problems.
• Understanding of shell scripts in C, Bourne, Perl, or similar scripting language.
Soft Skills:
• Able to work with other Engineering staff of all levels.
• Ability to multi-task and manage own workload.
• Ability to seek/provide assistance from/to others.
Administrative skills:
• Understanding of ITIL, SLA’s and using LANdesk tool.
• Ability to raise/escalate problems, defects, or changes.
• Professional and reliable communication both within and outside team.
Knowledge:
Ability to show and evidence (some not all) of the following skillsets:
Support the following OS:
• Linux (SuSE)
• UNIX (SUN Solaris)
• Windows
Support Integrated COTS Software:
• Oracle/Postgres/SQL
• Oracle Discoverer
• Veritas
• Identity Manager (IDM)
• LDAP/Kerboros
• Active Directory
• NetBackup
• LANdesk/Remedy
• Virtualisation (VMware)
• AWS Cloud
Clearance: Candidate must be a UK National and eligible to obtain SC clearance.
WHAT DO WE DO FOR YOU?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:
Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme)
Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.
Who We Are:
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering, and science.
https://www.leidos.com/company/global/uk-europe
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security, and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plan that enhance your future.
SATURN
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
