The ideal candidate:
Provides support of Commercial Off-The-Shelf (COTS) software products hosted in the IT infrastructure.
Has strong communication and customer service skills.
Provides support for complex issues related to software tools, applications, databases, and system access.
Works with software vendor to analyze and resolve software installation and on-going support issues.
Recommends software solutions to meet the business needs and objectives of end users as well as IT.
Supports Cyber Security compliance, audit preparation and vulnerability remediation.
Develops and maintains documentation, user manuals, guides and technical information associated with software applications.
Supports recommendations and plans for software development, operations and purchases.
Applies software updates and patches.
Coordinates maintenance activities with Software Owners to satisfy contract requirements.
Works both independently and collaboratively.
Has critical thinking, problem-solving and time management skills.
Performs software analysis to suggest business process improvements and efficiencies.
Ensures all changes to systems are performed in accordance with configuration controls and software quality assurance.
Takes problem reports from the help desk and corrects software problems.
Closes work orders with resolution comments and in a timely manner.
Maintains a safe working environment.
Demonstrates a personal commitment to safety and quality.
Demonstrates the ability to get along with coworkers, customers and visitors.
Requires a bachelor's degree (or equivalent) from an accredited university with emphasis in computer science and 2 years of experience
Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance at a Q level.
Experience working in a fast-paced environment with competing priorities.
Demonstrate written and oral communication skills, including communicating and coordinating with other Government contractors and stakeholders
Experience with the implementation, operation and maintenance of COTS software.
Experience with client/server software applications.
DOE site experience
Active DOE clearance
Related industry-recognized certifications.
Microsoft SharePoint experience
Oracle WebLogic experience
Computer Programming experience
Pay Range:Pay Range $53,300.00 - $82,000.00 - $110,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.