Description
Leidos's Defense group is seeking a Requirements Manager to support the AFNCR contract at The Pentagon Arlington, VA. The Requirements Manager will deploy/configure new IT hardware in response to incoming customer requests. Communicate daily with multiple customers and internal teams to ensure SLA’s/metrics are met and capture all work performed via Remedy. Other duties as assigned.
Manage IT system infrastructure and any processes related to these systems.
Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area end user related functions.
Provide support for implementation, troubleshooting, and maintenance of IT systems.
Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 problem identification, diagnosis, and resolution of problem.
Provide support for the escalation and communication of status to agency management and internal customers.
Effectively communicate and directly engage with customers and colleagues.
Hands-on diagnose network related issues.
Work independently to resolve technical issues in a dynamic environment.
Focus on superior customer satisfaction.
Basic Qualifications
BA degree and 4 – 8 years of prior relevant experience; degree may be waived if approved by customer.
Security+ (or equivalent)
Secret security clearance
Excellent communication skills
Demonstrated technical experience and understanding of virtual and physical support systems
Able to demonstrate an analytical and systematic approach to technical challenges
Active Directory Systems Administrator experience
Preferred Qualifications
Remedy experience, IT field service experience
ECSfeatured
Pay Range:
Pay Range $66,300.00 - $119,850.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
