User Experience (UX) Expert

Description

Unleash Your Potential
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
 
If this sounds like an environment where you can thrive, keep reading!

Leidos is hiring for a UX Expert at Fort Meade, MD. and will support a hybrid (customer site/telework) schedule.

Our Opportunity:
The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology systems, personnel, functions and program elements under the direction of DISA’s Fourth Estate Network Optimization program office. The UX Expert applies proven human-centered design thinking methodology throughout the innovation, engineering and operations lifecycles.  Applicants should be familiar with commercial best practices, such as organizational change management, customer relationship management and strategic communications. The UX Expert will employ user-centric design techniques to empower users by eliminating system friction and maximizing self-service and self-help capabilities. 

Clearance Requirement:
•Currently possess or are eligible to obtain and maintain a DoD Secret security clearance prior to your start date. (US Citizenship required)

Key Responsibilities:
•Develop and implement an End User Experience Workplan that applies comprehensive UX strategies.
•Collaborate with customers to understand their mission and vision as well as end-user requirements and needs.
•Work with internal technical experts and teammates to ensure design-centered changes are incorporated into program technical roadmaps and end-user needs are used to help prioritize work.
•Experience with complete UX project lifecycle from planning the work to capability deployment.
•Assist with cultural change, isolating, identifying, and mitigating potential training needs to foster better use of available capabilities and using Design Thinking to inject experience/human-centered design perspectives into development activities. 
•Train customers and users on new capabilities, processes and products. 
•Develop interactive customer satisfaction surveys and use feedback to provide continuous system improvements. 

Must have’s:
•Bachelor's degree in Computer Science, Information Systems, or a related field and 8+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
•Demonstrated ability to track metrics and analyze details to understand trends. 
•Experience leveraging real-time UX data to optimize the user experience. 
•Experience applying UX techniques (e.g., shift-left automation) to reduce touch labor and empower users. 
•Experience developing and implementing convenience services, such as “genius” bars, kiosks and deployment lockers.

Nice to have's:
•One or more UX design certifications (e.g., Google UX, NN/g UX, HFI CUA/CXA, CareerFoundry, IDF)

DISADES

External Referral Eligible

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.